RevOps Manager, Grafana Labs

• 5+ years of experience with GTM organizations in strategy and operations, consulting or a similar role focused on strategy development, process optimization, and team leadership. Experience with Enterprise Sales or GTM organization and familiarity with common sales methodologies (MEDDPICC or MEDDIC) and sales processes including the POVs and BVAs
• Deep understanding of Salesforce functionality and design. Ability to build reports and dashboards required. Do not need an admin certification, but should have extensive experience partnering with a Tech and Tools team to build requirements, design flows, and roll out processes
• Demonstrated track record of strategic thinking and cross functional project management work – ability to manage multiple stakeholders with differing requirements and prioritize appropriately for business outcomes
• High comfort with ambiguity. You identify the right priorities and put in the hard work without need for external motivation
• Excellent communication skills with executive audiences - explain “what it is”, “why it matters” and “what should we do” in terms of your data and analysis
• Team player with strong interpersonal skills and ability to take a leadership role
• We are a remote first company so you should be experienced and skilled at working remotely with an international team

Desirable

• Grafana’s GTM organization is looking for a Manager of Sales Operations, to partner with our Solutions Engineering team
• Reporting to our Senior Director of Field Operations, you will work with the Solutions Engineering leadership to drive planning for their organization, scale their operational capabilities, and run special GTM projects that require collaboration across the Sales organization
• To be successful, you will be able to operate in an unstructured, fast paced environment as you help build the foundations for future growth
• Establish standard reports, dashboards, and tools to analyze business performance of the Solutions Engineering organization, help set operational targets, and own annual planning across the Solutions Engineering organization
• Drive requirements and implementation of operational processes, policy, strategies, and business cadences
• Work with Analytics and Business Systems teams to build scalable solutions
• Work with Global and Regional Solutions Engineering and Sales leaders on special programs to establish processes for collaboration and success metrics. Programs will include customer handoff processes, Global Accounts Programs, and Win/Loss reviews
• Act as the subject matter expert on process for the Solutions Engineering organization and serve as an extended team member in cross functional programs