Client Success Search, Skai
Omnichannel marketing platform
Job no longer available
Omnichannel marketing platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To empower businesses with data they can trust, insights they can use, and impact they can measure.
Role
Who you are
- The ideal candidate will have great project management skills, excellent technical credentials and a consultative approach to addressing client needs
- Ability to understand advanced marketing analytics
- Ability to perform detailed client audits to identify client needs or workflow gaps
- 2+ years experience in client services and/or technical project management
- 2+ years experience in digital marketing campaign management. Retail Media or SEM preferred
- Ability to thrive in a fast pace environment with tight deadlines
- Ability to elicit client feedback to help direct continuous improvements for the Skai platform
- Phenomenal communication skills and organised project management
- Experience collaborating with a team both locally and virtually
- Organised and methodical, with excellent time management skills
- Skai platform experience preferred but not essential
- Ability to travel occasionally
- Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus
- Additional languages, preferably German a big bonus
- Passion and dedication
- Desire to be the best
- Ability to work both independently and as part of a team
- Strong interpersonal communication skills - in writing and verbally
- Proven track-record of problem-solving
- Results oriented
What the job involves
- The Skai Client Success Manager (CSM) is responsible for overseeing client utilisation of the Skai Omnichannel platform
- The CSM will partner closely with a Client Success Director to drive clients' satisfaction and ability to leverage Skai to drive ROI for online Marketing initiatives
- Work to drive client retention in partnership with your CSD
- Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform
- Assist clients in basic implementation and usage of Skai products
- Provide technical support and digital marketing best practice
- Communicating regularly with the customer to evaluate satisfaction
- Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution
- Partner with Skai Client Success Directors to actively build relationships with client partners
- Energised by solving problems and finding opportunities to make clients successful
- Ensure client expectations are exceeded!
Salary benchmarks
Our take
With increased demands for advertisements on mobile, CTV, and other digital platforms, businesses are facing pressure to find omnichannel marketing solutions. Although this is becoming easier due to omnichannel-focused ad bidding platforms, data must still be leveraged to target and optimize the engagement of each advertisement.
Skai provides a data-driven marketing platform focused on omnichannel advertisement analytics, helping to provide businesses with the insights they need to drive powerful brand growth. In addition to providing measurement tools for cookieless proprietary data, the platform also includes campaign creation and management tools, as well as strategic tools for identifying trends, consumer sentiment, and other business intelligence datasets.
Whilst the omnichannel marketing platform landscape is growing, Skai stands out by focusing on data strategies, whereas its competitors prioritize simpler tasks such as media bidding. In 2023 it released the first-of-its-kind "omnichannel platform for unified performance advertising", which boasts new AI-powered capabilities and bundled solutions, showcasing its dedication to remaining at the forefront of innovation in the field.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Company benefits
- Offices in cities across the world
- Professional growth stipend
- Diversity and inclusion programs
- Company outings and volunteering
- Health and wellness initiatives
- Stock option plan
- Transportation benefits
- Exclusive perks and discounts
- Stocked kitchens and happy hours
Company HQ
China Basin, San Francisco, CA
Leadership
Yoav Izhar-Prato
(Co-Founder & CEO)Founder and CEO of Kenshoo. Experience as Vice President of Marketing, Business Development, and Sales for CellPay Ltd. Founder and Chairman of Beijing PrePay from 2004 to 2006.
Nir Cohen
(Co-Founder & CTO)Experience as Developer for Amdocs. Co-founded Skai as CTO in 2006.
Alon Sheafer
(Co-Founder & CSO)Experience as CEO of Bazman from 2003 to 2006. Co-founded Skai as CSO in 2006.
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