Business Operations Associate, Metabase

Salary not provided

Junior and Mid level

Remote from US

Open-source Business Intelligence tool

Job no longer available

Open-source Business Intelligence tool

21-100 employees

B2BInternal toolsAnalyticsBusiness IntelligenceSaaSData Analysis

Job no longer available

Salary not provided

Junior and Mid level

Remote from US

21-100 employees

B2BInternal toolsAnalyticsBusiness IntelligenceSaaSData Analysis

Company mission

To make an easy, open-source way for everyone in your company to ask questions and learn from data.

Job

Company

Role

Who you are

2+ Years in finance, accounting, operations or a consulting role
Strong quantitative skills. You should be able to resolve complex billing issues and analyze datasets to draw conclusions. Excel / Google Sheets fluency is a must
Strong written communication skills. You’ll be writing requirements documents, process documents and communicating directly with customers
Drive to improve the status-quo
Sensitive and collaborative. You need to get things done, but you’ll need to have the sensitivity to work with a wide variety of customers and stakeholders
A logical problem-solver
Highly organized and able to juggle competing priorities
BA/BS in a quantitative field (Econ, Finance, Accounting, Math, Engineering, etc.)

What the job involves

Set up new customer accounts on our billing platform, Stripe
Manage billing queries from our customers around the world
Handle the complex situations which come up when customers change plans and upgrade
Follow-up with customers who are behind on payment
Work with our Product and Engineering teams to automate our billing processes, identifying areas for improvement and writing clear, concise requirements documents
Write the blueprints for our billing operations: design simple, efficient processes and document them
Own and project-manage specific business operations initiatives across finance, revenue operations and legal
Develop financial and operational reports (covering billing and other areas of business operations)

Our take

Metabase is leading a new trend in Business Intelligence tools. before it, there were big enterprise systems like SAP, and then self-service tools like Tableau and Looker. Now, cloud-based, open-source tools like Metabase are taking the stage.

Its open-source nature has helped Metabase reach 98 million downloads. Metabase makes money by offering a number of professional services like managed hosting, support, and assistance with implementing Metabase in a custom analytics or business intelligence setup.

The company is doubling down on its documentation and sales team to help onboard less experienced users and scale beyond its current user base of over 30,000 companies. The challenge for the startup will be capturing significant revenue while sticking to its open-source principles.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

32% employee growth in 12 months

Glassdoor (3.85)

Company

Funding (2 rounds)

Aug 2021

$30m

SERIES B

Apr 2019

$8m

SERIES A

Total funding: $38m

Company HQ

SoMa, San Francisco, CA

Leadership

Sameer Al-Sakran

(CEO)

Graduated from Stanford with an MS in Scientific Computing and Computational Mathematics. Worked as a Software Engineer and Genetic Programming researcher before founding a Facebook Ad Tools startup in 2010. Worked with multiple VCs and startup studios, and lastly Expa from which Metabase was spun out.

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