Business Operations Associate, Metabase

• 2+ Years in finance, accounting, operations or a consulting role
• Strong quantitative skills. You should be able to resolve complex billing issues and analyze datasets to draw conclusions. Excel / Google Sheets fluency is a must
• Strong written communication skills. You’ll be writing requirements documents, process documents and communicating directly with customers
• Drive to improve the status-quo
• Sensitive and collaborative. You need to get things done, but you’ll need to have the sensitivity to work with a wide variety of customers and stakeholders
• A logical problem-solver
• Highly organized and able to juggle competing priorities
• BA/BS in a quantitative field (Econ, Finance, Accounting, Math, Engineering, etc.)

• Set up new customer accounts on our billing platform, Stripe
• Manage billing queries from our customers around the world
• Handle the complex situations which come up when customers change plans and upgrade
• Follow-up with customers who are behind on payment
• Work with our Product and Engineering teams to automate our billing processes, identifying areas for improvement and writing clear, concise requirements documents
• Write the blueprints for our billing operations: design simple, efficient processes and document them
• Own and project-manage specific business operations initiatives across finance, revenue operations and legal
• Develop financial and operational reports (covering billing and other areas of business operations)

Total funding: $38m

Metabase is leading a new trend in Business Intelligence tools. before it, there were big enterprise systems like SAP, and then self-service tools like Tableau and Looker. Now, cloud-based, open-source tools like Metabase are taking the stage.