Senior DevOps Manager, Degreed
United States
$150-175k
Upskilling platform for businesses
Open for applications
Upskilling platform for businesses
501-1000 employees
Open for applications
$150-175k
501-1000 employees
Company mission
Based on the belief that it is knowledge, skills and experience, rather than a piece of paper, which defines people's futures, Degreed's mission is to help users to achieve their own personal educational missions.
Role
Who you are
- You are an experienced and dynamic CloudOps Manager with a proven track record in managing cloud infrastructure and leading teams to success
- You thrive in a fast-paced, innovative environment and are passionate about leveraging cloud technologies to drive business outcomes. With a comprehensive understanding of cloud platforms like Azure, GCP, and AWS, you are adept at ensuring high availability, scalability, and security of cloud environments
- Your collaborative mindset enables you to work effectively with cross-functional teams, and you excel at problem-solving and incident management
- You are dedicated to continuous improvement and customer satisfaction, always seeking ways to optimize and automate processes. You bring strong leadership skills, technical expertise, and a commitment to excellence, making you a valuable asset to our team
- 7+ years of experience in cloud operations, including 2+ years in a leadership or managerial role
- Strong expertise in Azure, GCP. and/or AWS Multi-cloud experience is a plus
- Hands-on experience with cloud services, infrastructure-as-code tools (Terraform, CloudFormation), container orchestration (Kubernetes, Docker), and CI/CD pipelines
- Demonstrated ability to work effectively with cross-functional teams, including development, engineering, and customer success groups
- Proficiency in tools like Datadog, Grafana, Splunk, or similar for monitoring and automation
- Strong analytical and troubleshooting skills in complex cloud-based systems
- Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator) are highly desirable
- Excellent communication, leadership, and project management skills
- Experience with hybrid cloud environments
- Understanding of ITIL frameworks and service management processes
- Familiarity with scripting languages (Python, Bash, etc.)
- Strong commitment to customer satisfaction and continuous improvement
What the job involves
- Manage, monitor, and optimize cloud infrastructure across Azure, and GCP
- Lead a team of CloudOps engineers, ensuring smooth 24x7 operations and driving team performance
- Work closely with internal development and engineering teams to track issues, implement enhancements, and ensure alignment of cloud operations with business goals
- Implement processes and automation for incident detection, response, and resolution to minimize downtime
- Drive automation initiatives to improve deployment pipelines, monitoring systems, and operational efficiency
- Ensure compliance with cloud security standards and best practices, including data protection and governance
- Oversee changes in the operations environment, ensuring smooth transitions and minimal disruptions
- Regularly publish support metrics to track team performance and service levels
- Ensure the seamless delivery and optimization of cloud-based services, contributing to high availability and reliability
- Lead and mentor a team of CloudOps engineers, fostering a culture of excellence and continuous improvement
- Enhance collaboration between cloud operations and other internal teams, aligning operations with business goals
- Improve customer satisfaction by quickly addressing customer feedback
- Implement and refine incident response procedures, reducing downtime and enhancing service reliability
- Drive automation and optimization efforts, increasing operational efficiency and reducing manual intervention
- Ensure compliance with security standards, safeguarding our cloud environments and customer data
- Provide valuable insights through regular metrics publication, supporting data-driven decision-making
Our take
Degreed is a high calibre name in the employee upskilling space and is used by over a third of Fortune 500 companies. Some of their best known clients include Pepsico, Shopify, American Airlines, Boeing, HP and Visa.
Alongside providing a learning platform with courses, books, videos, articles and podcasts for skills development, the company also uses the data it gathers to connect learners with suitable projects and job opportunities, even within their own company. This is where Degreed’s best value lies, as employees are more likely to trust and remain loyal to companies where they can see a path for how skills development allows for career growth.
With just enough investor backing and funding to expand beyond their offices in the USA, the Netherlands, the UK and Australia, Degreed is well positioned to grow even more in the future, especially as organisations in these countries seek to use employee benefits to differentiate themselves.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Feb 2023
$50.9m
LATE VC
Apr 2021
$153m
SERIES D
Total funding: $388.3m
Company benefits
- Work where (and when) you work best: Degreed has always been a remote-work company with small offices where the biggest concentration of our people live. Team lunches, travel budgets for on-site visits, virtual happy hours, weekly all-hands meetings, and monthly release parties keep our teams connected and working as one.
- Health, wellness, and beyond: Degreed is expanding both organically and through acquisition. As we build a global company, benefits outside the US are commensurate with the presence in each region. In the US market, we've beefed up the common benefits (health, dental, vision) with some additions, like dependent care allowance, 401(k) matching, and funding your personal learning mission each quarter.
- Generous and flexible time off: Recuperation is just as important as getting things done, so we encourage our team to recharge their batteries often.
- Best-in-class tech and software: We’ll even support making your home office awesome. No more working at the coffee table.
Company HQ
Pleasanton, CA
Leadership
David Blake
(Co-CEO & Co-Founder)David started his career as an Oliver Wyman Management Consultant, before leaving after a year and a half to found Chegg. He then co-founded Degreed in January 2012, serving as CEO until 2018 and Executive Chairman since.
Eric Sharp
(Technology Advisor & Co-Founder)Director of Software Dev at MediConnect Global, acquired by Verisk for $348M.Developer and director at Novarad.
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