Relationship Manager, Coinbase

• 5+ years of relevant experience in a relationship management, customer success, account management, or sales/advisory role in a fast-paced environment; proven revenue or target-carrying track record
• Demonstrated success growing revenue across a managed portfolio (e.g. through upsell, cross-sell, share-of-wallet expansion)
• Strong analytical and problem-solving skills; ability to turn data into prioritized actions and commercial plays (funnels, cohorts, conversion, ARPU)
• Fantastic communication and stakeholder management skills; able to influence customers and align internal teams to drive results
• Flexible and adaptable; strong task management, decisive prioritization, and efficient execution in a dynamic, regulated environment
• Working knowledge of blockchain/crypto concepts (for example, custody and security basics, trading, staking/rewards where available, subscriptions) and comfort discussing them within compliance boundaries
• Native German and fluent English
• Based in Germany; willing to travel domestically for customer meetings and events; authorized to work in Germany

Desirable

• Join Coinbase's Germany Country Pod to influence the future of cryptocurrency adoption in Germany
• Manage and grow relationships with high-value consumer customers in Germany, driving revenue, volume, share of wallet, adoption, and retention while ensuring a compliant, world-class experience
• Blending proactive customer success with commercial ownership to turn insights into measurable business outcomes
• Own a revenue-carrying book and deliver sustained growth in portfolio revenue, net inflows, trading volume, and revenue retention
• Accelerate adoption of relevant features and products (for example, Advanced Trade, recurring buys/DCA, staking/rewards where available and compliant) aligned to customer needs
• Host targeted 1:1s, roundtables, webinars, or small events; ensure rigorous post-event follow-up and demonstrable ROI in funding, volume, and product attach
• Proactively “horizon scan” the broader customer base to identify potential VIPs; run structured outreach cadences to convert them into managed relationships and incremental revenue
• Build and execute data-driven commercial account plans: define goals, quantify opportunities, set quarterly targets, and run business reviews to track progress and adjust tactics
• Monitor accounts for revenue-impacting signals (dormancy, deposit/payment failures, outflows, fee-tier thresholds) and intervene rapidly to protect or grow the relationship
• Represent and advocate for customers internally; synthesize feedback and partner with Product, Operations, and Growth on experiments and lifecycle improvements with measurable uplift
• Operate with strict compliance and risk discipline; adhere to BaFin, EU/MiCA, AML/KYC, and GDPR requirements; ensure communications are accurate and non-advisory