Senior Director of Corporate Engineering, ServiceTitan
Internal Platforms and AI
$221.4-296.1k
+ Annual bonus + Equity
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$221.4-296.1k
+ Annual bonus + Equity
1001+ employees
Company mission
To serve the men and women of the field services trades with the tools, training, and support to build their businesses and achieve all their goals.
Role
Who you are
- This pivotal role requires a proven leader with deep expertise in building and delivering successful SaaS solutions, coupled with a strong track record of hiring, mentoring, and growing high-performing engineering teams
- The ideal candidate will have extensive experience leading geographically dispersed teams (e.g. , US, India, Armenia)
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field
- 15+ years of progressive experience in software engineering, with at least 5 years in a leadership role (Director/Sr. Director level) building SaaS products
- Proven experience in successfully hiring, scaling, and managing engineering teams, particularly those based in India
- Demonstrated ability to work effectively and collaboratively with US-based headquarters
- Strong understanding of SaaS architecture, microservices, and cloud-native development
- Expertise in AWS and/or Azure cloud platforms
- Deep technical proficiency in Node.js, MongoDB, and PostgreSQL
- Proven experience in integrating and leveraging AI tools (e.g., Claude Code, Cursor, Vercel's AI features, or similar) to enhance engineering efficiency and output
- Demonstrated experience in leveraging AI for business process automation, including identifying automation opportunities and implementing AI-driven solutions
- Practical experience in designing, developing, and deploying Agentic AI systems capable of autonomous decision-making and task execution within complex business workflows
- Exceptional leadership, communication, and interpersonal skills
- A strong focus on engineering execution and a data-driven approach to performance measurement (KPIs)
- Ability to thrive in a fast-paced, dynamic, and evolving environment
Desirable
- Experience with other relevant technologies (e.g., Kafka, Redis, Docker, Kubernetes)
- Prior experience in a startup or high-growth environment
- Experience in MLOps or integrating machine learning models into production systems
- Prior experience building a Billing system is a plus
What the job involves
- We are seeking a highly experienced and motivated Senior Director of Corporate Engineering - Internal Platforms and AI to lead and scale our engineering efforts for our cutting-edge SaaS products
- Define and execute the technical vision and strategy for our SaaS products, aligning with overall business objectives
- Drive the architecture, design, and development of highly scalable, reliable, and secure cloud-native applications
- Champion best practices in software development, including agile methodologies, continuous integration/continuous deployment (CI/CD), and test automation
- Identify and implement innovative technologies and approaches to enhance product capabilities and engineering efficiency
- Champion an AI-first mindset throughout the engineering organization, exploring and integrating cutting-edge AI tools and methodologies to enhance productivity and innovation
- Evaluate, implement, and drive adoption of AI-powered development tools such as Cursor, Claude Code, Windsurf, Vercel's AI capabilities, etc., to optimize coding, testing, and deployment workflows
- Identify opportunities to leverage AI for automated code generation, intelligent debugging, performance optimization, and enhanced developer experience
- Stay abreast of the latest advancements in AI/ML and their applications in software development, driving strategic adoption within the team
- Utilize AI to identify, analyze, and automate key business processes across the organization, improving efficiency, accuracy, and operational costs
- Lead the exploration, development, and implementation of Agentic AI solutions to handle complex, multi-step workflows with limited human intervention
- Recruit, hire, and onboard top-tier engineering talent in India, building a strong and cohesive team
- Mentor, coach, and develop engineers at all levels, fostering a culture of continuous learning and professional growth
- Establish clear performance goals and conduct regular performance reviews, ensuring high standards of accountability
- Cultivate a positive, inclusive, and collaborative team environment that promotes innovation and psychological safety
- Work closely with product management, engineering, and leadership teams to ensure seamless communication, alignment, and execution
- Bridge potential geographical and cultural differences, fostering strong working relationships between the India and US teams
- Participate in global engineering leadership discussions, contributing to overall strategic decision-making
- Establish and monitor key performance indicators (KPIs) for engineering productivity, quality, and delivery
- Drive strong engineering execution, ensuring projects are delivered on time, within scope, and to the highest quality standards
- Implement robust processes for incident management, root cause analysis, and continuous improvement
- Proactively identify and mitigate technical risks and impediments
- Provide hands-on technical guidance and leadership, making informed architectural decisions
- Stay current with industry trends and emerging technologies, particularly within the AWS and Azure ecosystems
- Demonstrate strong proficiency with our core tech stack: Node.js, MongoDB, and PostgreSQL
Our take
ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.
The rising demand for home services across the country helped shine a spotlight on the lack of modern software for trades, ServiceTitan answered this call for innovation providing support to 11,800+ customers across 10 trades.
2021 saw the company reach a $9.5 billion valuation, however, in the last few months of 2022, there was talk of raising additional funds in traditional equity - as opposed to debt-like funding- which could result in a 20% lower valuation.
That said, the company is showing no sign of slowing, acquiring two more companies in 2022, and is eyeing an IPO off the back of reaching Series G in funding rounds. In addition, the company launched its next-generation operating system, Titan Intelligence, providing a suite of AI-based solutions. ServiceTitan is well set to experience further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs and annual learning budget
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, working to present as President.
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