Account Manager, Ada
CA$160-190k
OTE
More information about location
1 day a week in office
AI customer service company
Job no longer available
AI customer service company
501-1000 employees
Job no longer available
CA$160-190k
OTE
More information about location
1 day a week in office
501-1000 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- 2+ years of experience as an Account Manager, Account Executive, or commercially focused Customer Success Manager in a B2B company and/or SaaS start-up
- Strong track record of meeting sales objectives, such as quota and productivity requirements
- You understand sales forecasting and have actively managed a revenue forecast
- You've got a history of exceeding client expectations by understanding client ROI, spotting opportunities for new solutions, retaining clients, and driving high organic growth
- You have a reputation for being an individual that provides world-class customer service
- You’re a strong cross-functional communicator, sharing the right information with the right teams at the right time
- You are technically fluent: you understand APIs, endpoints, and system integrations (not a must have, but strong value-add if you do)
- You have a natural curiosity to understand how systems connect and operate
- You have experience working within SaaS platforms, CRMs, forecasting tools, and are experienced in GSuite and/or MS Office Suite of software apps
- You are comfortable handling a book of business between 45-50 clients
What the job involves
- As an Account Manager at Ada, you’ll play a pivotal role in driving growth and long-term success for both our customers and our business
- You’ll serve as a strategic partner to executive-level stakeholders across your portfolio, building trusted relationships that unlock value and fuel expansion
- By identifying growth opportunities, positioning Ada’s solutions to align with customer goals, and championing renewals, you’ll directly influence key business outcomes, both for your clients and for Ada’s continued success
- Personally create new leads from prospecting efforts and thoroughly qualify leads & sales opportunities
- Ensure relationships with key decision-makers for accounts are continuously developed and relationships are strengthened and grown
- Strategize, negotiate & close business: Identify and close sales opportunities with your clients, such as contract renewals, cross-sells, and up-sells
- Accurately forecast sales opportunities via pipeline reports in Salesforce and Clari
- KPIs you will be measured on: Retention rate, expansion rate, migration, driving multi-year deals
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated billions of brand interactions and supports over 320 brands across the globe including Zoom, Facebook and Square. Its technology includes a no-code platform, which lends to its popularity. Ada has focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO & Co-founder)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer, Developer & Co-founder)Experience as Developer for Teehan+Lax, and co-founder of Volley.
Salary benchmarks
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