Product Success Specialist, ServiceTitan
Virtual Agents
$71.8-115.3k
Salary dependent on location + annual bonus + equity
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$71.8-115.3k
Salary dependent on location + annual bonus + equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 2–4 years of experience in customer success, account management, implementation, or solutions engineering — ideally in a SaaS or technical product environment
- A track record of owning the post-sale relationship: activation, adoption, retention, and renewal
- Comfort getting technical — you're not afraid of configuration, troubleshooting, or learning how a product works under the hood
- Strong communication skills with the ability to simplify complex concepts for customers of all technical levels
- Data-driven mindset — you use adoption metrics and account trends to prioritize your time and identify risk
- Self-starter who thrives in a fast-moving, ambiguous environment with minimal hand-holding
- Experience in the home services industry (GM, Ops Manager, or similar) is a strong plus
- Proficiency in Salesforce or similar CRM tools is a plus
- BA/BS degree preferred
- Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway
What the job involves
- Virtual Agents is one of the most exciting products ServiceTitan has ever built — and the AI Specialist is the person who makes it real for customers. You'll be working at the intersection of AI, operations, and customer success in an industry that is just beginning to understand what's possible. The impact you make here will be visible, measurable, and meaningful
- Onboarding & activation
- Own the end-to-end onboarding experience for new Virtual Agent customers — from onboarding through optimization and active usage
- Run product demonstrations tailored to each customer's business, using their own data and workflows to show concrete value
- Adoption & usage
- Drive continued, high-quality usage of Virtual Agents across your book of business — tracking adoption metrics and proactively addressing drop-off
- Identify customers who are underutilizing the product and lead optimization sessions to unlock more value from existing configuration
- Customer success & retention
- Manage a book of business with a sharp focus on retention, ROI demonstration, and customer health
- Develop a deep understanding of each customer's business drivers and pain points — and translate that into personalized plans
- Create a high-trust environment that drives positive sentiment, referrals, and future product adoption
- Technical support & troubleshooting
- Handle first-level configuration questions, troubleshoot booking failures, and triage support issues using established escalation paths and templates
- Document recurring questions and gaps — and feed them directly into the product and enablement loop
- Cross-functional collaboration
- Serve as the voice of the customer with Product — translating real usage patterns and friction points into actionable feedback
- Partner with GTM, marketing, and implementation teams to develop and refine onboarding playbooks, campaigns, and initiatives to drive new feature adoption
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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