Senior Benefits Analyst, Zapier
$116.6-175k
+ Equity + Bonus
Excel
Google Sheets
Senior and Expert level
Remote from US
Workflow automation service
Be an early applicant
Workflow automation service
1001+ employees
B2BEnterpriseInternal toolsProductivityAutomation
Be an early applicant
$116.6-175k
+ Equity + Bonus
Excel
Google Sheets
Senior and Expert level
Remote from US
1001+ employees
B2BEnterpriseInternal toolsProductivityAutomation
Company mission
Zapier's mission is to Make Automation Work for Everyone!
Role
Who you are
- To succeed in this role, you must be an expert in U.S. benefits and U.S. leave of absence (LOA) programs and compliance, with the ability to extend that expertise to global benefits administration
- This position requires strong analytical skills, cross-functional collaboration, and the ability to influence strategy while delivering high-quality execution
- You have 5+ years of Benefits administration experience. U.S.-based with strong expertise in U.S. benefits and leave compliance, in-house benefits administration experience, and international program administration strongly preferred. Experience managing leave programs, accommodations, and perks, including vendor and payroll coordination. Proven ability to implement and refine wellness programs that improve employee engagement and well-being
- You have excellent written communication skills and documentation practices. We’re a 100% remote team, and writing is our primary means of communication at Zapier. You’ll often communicate complex information, and need to be able to deliver the information accurately and succinctly. Additionally, you’ll need to keep excellent records and clearly document processes to keep key stakeholders informed
- You have strong analytical skills. Comfortable with Excel/Google Sheets, formulas, dashboards, and data storytelling. You influence stakeholders and ensure alignment on program design and policy changes through data-driven recommendations. Analyze industry trends and employee feedback to advise on the evolution of perks programs, ensuring offerings remain competitive and impactful
- You have strong attention to detail. Act as subject matter expert (SME) for benefits, leave, accommodations, perks, and wellness, advising People Ops, Finance, Compensation, Payroll, and Legal with clear recommendations. You own problems and use sound judgement to solve complex issues
- You’re strong at time management. You can juggle fast-moving projects, work autonomously with minimal supervision, and build scalable, efficient processes
- You have an AI-First Mindset. You're naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life
What the job involves
- We're looking for a Senior Benefits Analyst to join our Total Rewards team and help share the future of health & wellness at Zapier
- At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI
- Our mission is to make automation work for everyone by delivering products that delight our customers
- You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work
- The Senior Benefits Analyst will administer, manage, implement, and continuously improve global benefits and leave programs to enhance employee experience, ensure compliance, and support Zapier’s strategic growth
- The Senior Benefits Analyst will report to the Sr. Manager, Total Rewards
- Implement and manage Zapier’s global leave programs (medical, parental, and statutory), serving as the primary point of contact and SME for U.S. leave programs while coordinating with global stakeholders for seamless administration
- Partner with third-party providers and payroll to ensure accurate pay, benefits continuation, and compliance
- Monitor compliance updates (FMLA, CFRA, PFL, ADA, STD/LTD, etc.) and recommend program changes, ensuring full compliance with U.S. LOA laws and best practices
- Handle accommodation requests with empathy, balancing employee needs with compliance obligations and business priorities; design new processes that improve the employee experience
- Provide managers and People Business Partners with clear, practical guidance on complex or sensitive leave and accommodation cases, ensuring they understand compliance requirements, company policy, and best practices for supporting employees
- Identifies trends and gaps in our leave and accommodation programs and propose process or policy improvements
- Serve as the employee point of contact for Benepass and perks program administration including ensuring funding is appropriately applied to the various accounts, encouraging appropriate use of funds, and answering any questions that employees have
- Maintain compliance of our perks programs through monthly reporting and receipts coordination with Accounting and Payroll. Additionally, you’ll audit the monthly expenditures to ensure they’ve been applied to the correct budgets and use these audits to improve the accuracy of the Benepass review team
- Advise on the evolution of perks programming based on industry trends and team-member feedback
- Administer and improve Zapier’s wellness resources (e.g., Wellness Coach, wellbeing programs for managers, and Zapiens)
- Increase engagement and well-being by delivering innovative communications, education, and support
- Collaborate with ERGs and the Events Team to ensure well-being programming supports diverse employee needs and initiatives
- Recommend program adjustments based on industry trends and employee feedback to continuously strengthen the well-being experience
- In partnership with the Benefits Manager, support the administration, analysis, and continuous improvement of global benefits and leave programs to ensure they are competitive, and compliant. This includes, but not limited to: US open enrollment, vendor & broker relationships, and plan design
- Foster strong cross-functional relationships with the Accounting/Payroll, People Team partners, and Legal teams
- Foster strong vendor relationships to understand the programs and how to leverage the programs for maximum value for Zapiens
- Support the administration of Health & Welfare programs as needed for our various entities
- Leverage product marketing skills to communicate and design program collateral to ensure benefits programs are communicated effectively and creatively to employees and dependents
- Travel for annual company summit that rotates to various cities throughout North America
- At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description
Application process
- After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application
Our take
Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operations needs. As people used more software services, Zapier founders saw the need to connect the actions between these softwares and save everyone some time.
Zapier is the largest integration and automation tool for businesses. Since being founded, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator, and has also been one of the pioneers of remote working.
Zapier has so far, been able to capitalise heavily on its advantage as first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon and organisations are only going to need more of them. This puts Zapier in a strong place growth-wise but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Top investors
38% employee growth in 12 months
Company
Funding (2 rounds)
Oct 2012
$1.3m
SEED
Sep 2012
$0.2m
SEED
Total funding: $1.5m
Company benefits
- Work from anywhere
- Bonus program
- Unlimited vacation policy
- Great healthcare + dental + vision coverage*
- Retirement plan with company match*
- Stock options for every Zapien**
- 2 annual company retreats to awesome places
- 14 weeks paid leave for new parents
- Home office setup stipend
- Professional development allowance
Additional info
- As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around
Leadership
Wade Foster
(CEO & Co-Founder)Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.
Bryan Helmig
(CTO & Co-Founder)Was previously Product Dev/Manager at Veterans United Home Loans.
Mike Knoop
(Co-Founder)Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.
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