Senior Operations Manager, Metropolis
$85-100k
Autonomous commerce platform for urban mobility
Job no longer available
Autonomous commerce platform for urban mobility
21-100 employees
Job no longer available
$85-100k
21-100 employees
Company mission
To disrupt traditional city infrastructure to empower the future of urban mobility.
Role
Who you are
- High School Diploma or GED required; some college preferred
- Prior business experience preferred
- Scheduling and payroll knowledge a plus
- Ability to plan and manage time for multiple tasks to meet established deadlines
- Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information
- Able to detect safety concerns and adjust accordingly
- Must be able to communicate effectively in both written and verbal form
- Must maintain confidentiality of all work-related information
- Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion
- Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines
What the job involves
- The Senior Operations Manager is a managerial position that supports the operations in an assigned location or locations
- This role is responsible for the direct supervision of employees and is responsible for the operations of one or more locations
- The Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards
- Manage a team of hourly employees
- Schedule shifts and verify time and attendance tracking
- Plan, organize and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards
- Interview, hire and develop team members
- Ensure team members complete all necessary training
- Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s)
- Control spending and keep expenses within approved budget
- Maintain maintenance control documents while meeting maintenance goals
- Promote safe work practices by conducting safety audits and coaching individual staff members
- Work closely with the client to define performance measurements and execution
- Ensure all client operational documentation is compete and recorded for client and Metropolis records
- Ensure Metropolis's standards of Customer Service are met
- Greet customers and clients in a courteous manner
- Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires
- Observe and coach team members to meet customer service standards
- Implement company initiatives and processes
- Conduct performance evaluations that are timely and constructive
- Perform specific operational responsibilities as required based on the needs of the assigned location
- Perform other duties as assigned
Our take
Driven by computer vision and AI technology, Metropolis offers a seamless parking and checkout experience by turning cars into wallets. This eliminates the need for physical tickets and pay machines, allowing property owners to maximise the financial performance of their parking assets and offer a modern service to customers.
Metropolis aims to revolutionise parking by integrating future mobility solutions, such as autonomous vehicle deployment, charging stations, and eVTOL infrastructure. Its approach includes dynamic pricing to optimise revenue during demand surges.
Co-founded by Alex Israel, a former ParkMe founder, the company has expanded rapidly following several staggering fundraising rounds and partnerships with Premier Parking and Uber. The company's acquisition of SP Plus Corporation, funded by a $1.8 billion investment, positions it as a leader in AI-driven mobility solutions. As a pioneer in its category, Metropolis continues to push the boundaries of parking and mobility technology.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2025
$500m
SERIES D
Oct 2023
$1.1bn
SERIES C
Total funding: $1.8bn
Company benefits
- Equity options - We offer ownership opportunities through stock options
- Wellness benefits - A wellness program designed to support a variety of needs
- Health insurance - We subsidise high-quality health insurance coverage for full-time and hourly employees
- We subsidize high-quality health insurance coverage for full-time and hourly employees
- 401(k) match - Plan for your future with a 4% company match
- Parental leave - Receive support prior to, during leave, and as you transition back to work
- Time off - Unlimited PTO for salaried employees, and a generous PTO package for our hourly employees
- Paid holidays - We observe major holidays with company-wide closures, and double hourly rates for those who work
- Hybrid environment - Magic happens face to face, but we support a flexible working model
Company HQ
Downtown, Santa Monica, CA
Leadership
Alexander Israel
(Co-Founder & CEO)Former Vice President & General Manager at INRIX. Co-founder and former COO at ParkMe. BA in Business & Economics at University of Puget Sound.
Travis Kell
(Co-Founder & Chief Strategy Officer)Former Senior Vice President at Winton Group. Previously Director of Hedge Fund Solutions at BlackRock. BA in Business at University of Puget Sound.
Courtney Fukuda
(Co-Founder & Chief Integration Officer)Formerly hedge fund solutions group at BlackRock. Managed senior relationships with sovereign wealth fund, central banks and other major institutional investors. BA in Economics at Yale University.
Peter Fisher
(Co-Founder & CCO)Formerly growth equity Investor at Transamerica Investment Management, BA in Political Science at Boston College.
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