Solutions Engineer, Jumio

• Proven professional experience of 3+ years in Technical Pre-sales, Technical Implementation Management, or Technical Consulting roles, including exposure to complex environments
• Strong customer-facing experience, used to interacting with all levels and departments across enterprise customers
• Strong presentation and customer-facing skills combined with excellent verbal and written communication skills
• In-depth technical knowledge, including web or mobile programming (iOS, Android) and scripting languages (including, but not limited to Java, .NET, Swift)
• Experience in integration APIs
• Comfortable in a rapid growth environment with high degrees of autonomy and ambiguity - used to navigating the challenges and opportunities in a start-up or scale-up business

Desirable

• Jumio Solutions Engineers help customers understand how to get the best out of our products
• They provide technical and functional expertise for our Jumio Platform, including our award-winning identity verification, biometric technology and powerful risk signals. in collaboration with colleagues from Sales, Product, Engineering, Account Management, and Marketing
• Increase pipeline conversion rates to grow revenue, and ensure high levels of customer satisfaction are just some of the high-value outputs from the Solutions Engineer
• You will play a major role in improving and expanding the existing processes such as pre-sales technical presentations, product testing, integration, and customer onboarding
• You are the subject matter expert for how our solutions can add value to the customer's user journey, specifically through the web, mobile SDK and different API channels
• Your performance has a direct impact on the overall sales team's effectiveness. Ultimately, it's about helping to drive continued growth and success while growing your own career
• Lead the pre-sales activities, including asking investigative questions to understand the intended use case and propose recommendation(s) on how best to implement our solution to meet their requirements
• Creating and leading customer-facing technical presentations
• Deliver live demo, showcasing our technical capabilities and the best of the Jumio Platform
• Actively aiding the Bid Management team in the completion of solution proposals, RFPs, and RFIs
• Managing the onboarding of enterprise customers from kick-off meetings with business and project teams to Go Live
• Provide technical and functional subject matter expertise for Jumio suite of products and APIs
• Working closely with Product Management, Marketing, and other business units to maintain and improve the technical and functional knowledge of existing and new product features
• When required, deliver a bespoke demo for selected customers