Head of People Operations, Enterpret
+ Equity
Automated customer feedback intelligence
Open for applications
Automated customer feedback intelligence
21-100 employees
Open for applications
+ Equity
21-100 employees
Company mission
To enable companies to analyze their customer feedback at scale.
Role
Who you are
- 7-10 years of experience in People Operations or HR, with deep expertise in talent management, organizational design, employee relations, and performance management
- Proven success in a solutions-oriented, high-growth environment, ideally in startups
- Analytical and solutions-focused mindset with the ability to use data to drive decision-making
- Exceptional communication and facilitation skills to inspire and align teams
- Strong ability to coach managers, foster employee engagement, and enhance team performance through feedback and development
- Deep understanding of change management and the nuances of retaining and scaling talent in fast-paced environments
What the job involves
- Enterpret is seeking an innovative and experienced Head of People Operations to lead and shape our most critical asset—our team and culture.
- In this role, you’ll act as the architect of our internal organization, owning the strategies and initiatives that empower our team to thrive in a high-growth environment.
- From talent planning and organizational design to fostering a culture of candid feedback and transparency, you will build and scale the foundation for Enterpret’s long-term success
- Strategic Leadership:
- Collaborate with leadership on talent planning, organizational design, retention strategies, and change management
- Use people data to uncover trends, identify risks, and proactively address retention challenges
- Design and execute programs to ensure top talent stays engaged and supported
- Culture and People Development:
- Lead efforts to design a culture of transparency, candid feedback, and meritocracy
- Support the 360° performance review process, including manager calibrations, compensation planning, and hosting training sessions and office hours
- Devise and implement development plans to support employee growth and enhance team performance
- Provide coaching and tools to managers to lead through change, manage performance effectively, and boost employee engagement
- Operational Excellence:
- Build scalable processes for hiring, onboarding, performance reviews, and compensation planning
- Create and manage initiatives to enhance diversity, equity, and inclusion
- Provide targeted support for performance management, ensuring managers are equipped to handle complex challenges
Our take
Customer feedback is an excellent source of insight for product and customer teams. But pulling useable insights from across different feedback sources can be a daunting task.
Enterpret helps companies to do just this, providing solutions powered by adaptive AI models, that can be tailored to each client's specific customer feedback structure. Through this approach, the platform supplies precise, relevant and granular insights that can support product and revenue growth.
The company boasts customers such as Canva, Notion, Loom and Strava, and impressively doubled its ARR across 2024. With considerable funding behind it, Enterpret plans to continue scaling, as well as deploy no-code AI agents to help customers bridge divides between their teams.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Dec 2024
$20.8m
SERIES A
Mar 2022
$4.3m
SEED
Total funding: $25.1m
Company values
- Be an owner, not a renter: We all win when Enterpret wins. We play for the team and do what is needed to make Enterpret win
- Care personally, challenge directly: We care personally for our teammates. We give and ask for direct and actionable feedback
- Humble growth mindset: We carry a mindset for humility, coupled with a strong desire to learn and get better
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Varun Sharma
(Co-Founder & CEO)Previously Head of Enterprise Customer Operations (NLP & Emerging Verticals) at Scale AI, Head of Enterprise Customer Success for North America at Amplitude Analytics and Senior Account Manager at LinkedIn.
Arnav Sharma
(Co-Founder & CTO)Previously Senior Software Engineer at Uber, Researcher at Language Technologies Research Center and Software Developer at Google Summer of Code.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at Enterpret