Solutions Consultant, Ujet
£75-100k
+ Stock options
More information about location
AI-powered contact center solutions
Posted today
AI-powered contact center solutions
201-500 employees
Posted today
£75-100k
+ Stock options
More information about location
201-500 employees
Company mission
To enable exceptional customer experiences and business growth for customer contact centres.
Role
Who you are
- Bachelor's Degree from an accredited college or university, or equivalent experience
- At least 3+ years in a client-facing sales, presales, consulting, or technical architect role selling CCaaS
- Telephony or Contact Center experience
- Proficiency and experience successfully imploring various sales methodologies (preferably MEDDIC or MEDDPICC)
- Hands-on experience working with one or more popular CRM systems (Salesforce, Zendesk, Microsoft Dynamics, ServiceNow, Kustomer, Oracle, Hubspot, Freshdesk or any home-grown CRM)
- Proven team player – experience selling with an AE
- Experience with technology stacks including CRM, communication platforms, analytics, personalization technologies, AI Tools and homegrown customer databases
- Highly dependable, self-starter, and high energy with a positive attitude
- Excellent organization and time management skills
- Excellent communication skills - written, verbal, and presentation
- RFI / RFP Answering
What the job involves
- The Solutions Consultant plays a critical role in demonstrating the value of the UJET platform and helping to drive contact center transformation. You will collaborate with prospects, customers, and the Sales team, providing technical pre-sales support and leading the overall solution design to satisfy customer requirements and accelerate platform adoption.
- This position also supports internal departments across the organization as a technical resource and Subject Matter Expert (SME) for cloud contact center. Solution Consultants must have broad and deep expertise across the range of contact center management and operational methodologies, processes, and best practices
- Demonstrate the value proposition of the UJET platform and solution through highly customized product demonstrations
- Collaborate with your dedicated Account Executive in a fast-paced sales environment to identify and uncover customer business goals, needs, and pain points
- Act as the voice of the customer and collaborate with UJET’s Product and Engineering teams on strategic roadmap initiatives to accelerate growth
- Create strategic and technical sales strategies, presentations, and product demonstrations for enterprise customers
- Leverage your knowledge of the platform to create scalable, technical demonstrations, and proof-of-concept use cases for the wider Solutions team
Our take
Generative AI is quickly becoming a common tool for companies, and this trend can be seen especially within the customer service and experience sector. Call centres and other customer-facing roles are being facilitated increasingly by AI - and UJET leverages generative AI to help its enterprise customers create tailored customer experiences.
UJET has built a cloud-native platform that positions AI at every touchpoint of an enterprise’s customer journey. Alongside a frictionless CX journey, UJET analyses customer interactions to provide its clients with insights and operation streamlining suggestions. This ultimately builds an end-to-end system for communicating with enterprise clients.
It’s a precision use of generative AI capabilities, and the company has done well to hone in on specific concerns for its enterprise clients. Significant investment was awarded in 2024 and will be used to accelerate UJET’s capabilities in a market that is only set to become more attractive to investors.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Medical, dental, and vision plans with both employee and dependent coverage options
- Traditional and Roth 401 (k) plans
- Opportunity to earn UJET shares and stock options
- Maternity & paternity Leave - we offer all employees 12 weeks of paid maternity and paternity leave
- Unlimited PTO and flexible work hours
- Easily apply pre-tax funds to your commuter card for easy transportation to and from work
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Anad Janefalkar
(Founder & Co-CEO)Previously an Advisor at select startups. Was also VP of Hardware Engineering at Thalmic Labs, Senior Engineering Manager at Jawbone and Lead Engineer at HP Palm.
Vasili Triant
(Co-CEO)Previously COO and Chief Business Officer at the company. Prior to this, they were a Board Advisor at Hire Endeavors, Strategic Advisor at Talkdesk and Board Member at Servion Global Solutions.
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