Solutions Consultant, UJET
£75-100k
+ Stock options
More information about location
AI-powered contact center solutions
Job no longer available
AI-powered contact center solutions
201-500 employees
Job no longer available
£75-100k
+ Stock options
More information about location
201-500 employees
Company mission
To transform customer experience with AI-powered, cloud-native technology that actually makes life easier for customers, employees, and IT teams alike.
Role
Who you are
- Bachelor's Degree from an accredited college or university, or equivalent experience
- At least 3+ years in a client-facing sales, presales, consulting, or technical architect role selling CCaaS
- Telephony or Contact Center experience
- Proficiency and experience successfully imploring various sales methodologies (preferably MEDDIC or MEDDPICC)
- Hands-on experience working with one or more popular CRM systems (Salesforce, Zendesk, Microsoft Dynamics, ServiceNow, Kustomer, Oracle, Hubspot, Freshdesk or any home-grown CRM)
- Proven team player – experience selling with an AE
- Experience with technology stacks including CRM, communication platforms, analytics, personalization technologies, AI Tools and homegrown customer databases
- Highly dependable, self-starter, and high energy with a positive attitude
- Excellent organization and time management skills
- Excellent communication skills - written, verbal, and presentation
- RFI / RFP Answering
What the job involves
- The Solutions Consultant plays a critical role in demonstrating the value of the UJET platform and helping to drive contact center transformation. You will collaborate with prospects, customers, and the Sales team, providing technical pre-sales support and leading the overall solution design to satisfy customer requirements and accelerate platform adoption.
- This position also supports internal departments across the organization as a technical resource and Subject Matter Expert (SME) for cloud contact center. Solution Consultants must have broad and deep expertise across the range of contact center management and operational methodologies, processes, and best practices
- Demonstrate the value proposition of the UJET platform and solution through highly customized product demonstrations
- Collaborate with your dedicated Account Executive in a fast-paced sales environment to identify and uncover customer business goals, needs, and pain points
- Act as the voice of the customer and collaborate with UJET’s Product and Engineering teams on strategic roadmap initiatives to accelerate growth
- Create strategic and technical sales strategies, presentations, and product demonstrations for enterprise customers
- Leverage your knowledge of the platform to create scalable, technical demonstrations, and proof-of-concept use cases for the wider Solutions team
Our take
Generative AI is quickly becoming a common tool for companies, and this trend can be seen especially within the customer service and experience sector. Call centres and other customer-facing roles are being facilitated increasingly by AI - and UJET leverages generative AI to help its enterprise customers create tailored customer experiences.
UJET has built a cloud-native platform that positions AI at every touchpoint of an enterprise’s customer journey. Alongside a frictionless CX journey, UJET analyses customer interactions to provide its clients with insights and operation streamlining suggestions. This ultimately builds an end-to-end system for communicating with enterprise clients.
Building on earlier investment momentum, UJET has expanded its AI capabilities through the acquisition of Spiral, a conversational analytics company. The move combines automated customer interactions with deeper insight into why customers are reaching out, helping businesses spot patterns, predict issues and reduce churn. It positions UJET not just as a contact centre provider, but as a broader intelligence platform focused on proactively improving customer experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Anad Janefalkar
(Founder & Chief Evangelist)Previously an Advisor at select startups. Was also VP of Hardware Engineering at Thalmic Labs, Senior Engineering Manager at Jawbone and Lead Engineer at HP Palm.
Vasili Triant
(CEO)Previously COO and Chief Business Officer at the company. Prior to this, they were a Board Advisor at Hire Endeavors, Strategic Advisor at Talkdesk and Board Member at Servion Global Solutions.
Kristin King
(CCO)Kristin joined the company in 2021 as a VP of Customer Success, since then she has held a number of roles and moved into the role of CCO in 2026. Previously, she spent 21 years at Windstream, joining in 2000 as a Regional Director of Sales, Michigan Region before working through a number of roles and leaving the company as VP of Kinetic, Customer Success in 2021.
Baker Johnson
(CBO & CMO)Baker joined the company in 2020 as a VP of Marketing, he then moved into the role of CMO in 2021 and added CBO to his title in 2025. Previously, he was a Senior Director of Strategy & Operations, Cisco Contact Center Solutions at Cisco and CMO at CaféX Communications
Leslie Blanke
(CPO)Leslie joined the company in 2020 as Head of Product Marketing, since then he has held a number of roles, becoming CPO in 2025. Previously, he spent over 4 years at Serenova as a Senior Director of Product Marketing, VP of Product Marketing & Strategic Alliances and Senior VP of Product Management.
Ian Peters-Campbell
(CTO)Prior to joining ujet.xc in 2025, Ian spent nearly 8 years at WEX as a VP of Global Platform Services, SVp of Platform Technology and SVP of Mobility & Payment Engineering.
Amy Devers
(CPO)Amy joined the company in 2025 as a Senior VP of Human Resources, moving into the role of CPO later that same year. She is also an Advisor & Consultant at evers Consulting Group. Previously, she spent nearly 4 years at JupiterOne as the Chief of Staff & VP, HR, VP of HR & People Operations, and as an Executive Consultant & Advisor.
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