Customer Service Advisor, Rated People

• Excellent communication skills via email and phone, ability to extract information by using appropriate questioning techniques
• Comfortable using your own judgement and initiative to make decisions in line with company policies
• Previous customer service experience within a contact centre environment
• Must be articulate and have both excellent verbal and written business English skills
• Strong team ethic
• Working in a fast-paced environment

Desirable

• The Customer Service Advisor (internally we call the role Partner Support Advisor) is responsible for all queries and requests from our tradespeople
• The role is instrumental to ensuring our tradespeople get a great experience and make best use of our platform
• Being the first point of contact for our tradespeople, ensuring that their request or query is dealt with in a timely manner and within the agreed timeframes
• Striving for a first-time resolution of all queries through phone, email, social media and chat. Seeking support and advice if needed
• Deliver quality customer service with patience, empathy and building rapport with our tradespeople
• Owning the tradesperson case from beginning to end, ensuring that the tradesperson is kept informed and up to date
• Maintaining all tradesperson account and case history with accurate records and up to date information
• Managing your time effectively, balancing inbound and outbound workload. Partnering with your colleagues to support all team activities as required
• Be integral to improving our tradesperson satisfaction with us by ensuring every interaction that you have with them shows we care
• Contributing to a culture of continuous improvement and outstanding standards