Director of Business Operations, Relay
$234-286k
+ Equity. For candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is $260,000 USD
Senior and Expert level
New York
Online business banking and money management
Be an early applicant
Online business banking and money management
201-500 employees
FintechB2BBankingPaymentsSaaSAutomation
Be an early applicant
$234-286k
+ Equity. For candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is $260,000 USD
Senior and Expert level
New York
201-500 employees
FintechB2BBankingPaymentsSaaSAutomation
Company mission
To help small businesses have greater financial clarity to build health, lasting businesses.
Role
Who you are
- If you thrive in a fast-paced environment, are energized by ambiguity and complex problems, and want to help build the next phase of Relay’s growth from the ground up — Relay is the place for you
- 8 to 12+ years of experience in Business Operations, Strategy and Operations, or a related function within a high-growth technology or fintech environment, with at least 3 years leading managers
- Proven track record of building and scaling multi-functional operations teams supporting Risk, Customer Success, Product, or comparable functions in a B2B SaaS environment
- Demonstrated ownership of company-level operating cadences, including quarterly planning, KPI frameworks, and cross-functional execution rhythms that improved accountability and performance
- Deep experience designing and optimizing end-to-end processes, with clear examples of measurable gains in efficiency, quality, or cost reduction
- Strong analytical foundation with hands-on experience using data to drive decisions; fluent in defining metrics, building dashboards, identifying root causes, and translating insights into operational change
- Experience owning and evolving operational tech stacks, including CRM, support tooling, risk systems, or product analytics platforms, with a bias toward automation and AI-driven efficiency
- History of implementing and enforcing data governance standards that improved data integrity and decision-making reliability
- Demonstrated ability to operate at both strategic and tactical levels, translating ambiguous business objectives into structured plans with clear owners, timelines, and outcomes
- Strong cross-functional leadership skills with a record of influencing senior stakeholders across Product, Risk, Finance, and GTM without direct authority
- Experience operating in a regulated or compliance-sensitive environment, with an understanding of risk management principles and controls
- Clear evidence of building high-performance teams, including hiring, coaching, and developing managers and individual contributors to exceed performance expectations
- You push relentlessly for reinvention: You’re built to constantly ask, “How can this be better?” Change excites you and you drive it
- You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering
- You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks
- You treat comfort as a red flag: You seek growth. When things feel too comfortable, you lean into change. You’re excited about stepping into the unknown and navigating new terrain to create something better alongside your team
- You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself
- You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward
- You seek out feedback: We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together
- You’re here for more than a job: At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too
What the job involves
- We’re looking for a Director of Business Operations to help us build and scale our Risk ops, Customer Success Ops, and Product Ops teams
- You’ll partner closely with Risk, Customer Success, and Product to streamline processes, improve execution, deliver actionable insights, and enable scalable growth
- You’ll bring a strong command of operating cadence, cross-functional execution, and systems thinking, and will lead teams in building a world-class operational foundation that increases clarity, efficiency, and accountability across the business
- Joining Relay means the opportunity to make a meaningful impact by building solutions with the potential to reach 29 million small businesses across North America
- Leverage analytics to identify trends, anomalies, and operational opportunities while collaborating with the Data team to measure and monitor new trends
- Oversee core operating processes, including process optimization, analytics, and the operating cadence across Biz Ops–owned functions
- Work with respective teams to build and maintain the operational tech stack across Risk, Customer Success, and Product ensuring each team has the right tools to succeed while continuously identifying opportunities to drive efficiency and enhance performance through automation and AI
- Develop, implement, and optimize processes and cadences to drive alignment across Risk Operations, Customer Success Operations (CS Ops) and Product Ops teams
- Build a quarterly Biz Ops roadmap that prioritizes the most critical opportunities and challenges, while regularly updating stakeholders on progress
- Implement and enforce data quality controls to ensure that data is relevant, accurate, and reliable
- Lead, manage, and mentor a high-performing operations team, fostering a culture of collaboration, innovation, and continuous growth
- Plug into the operating system supporting the team and recurring responsibilities, independently assessing strengths and areas for improvement with a focus on critical strategic needs, and partner to translate them into actionable improvements to achieve company goals
- Partner with functional leaders across Risk, Customer Success, Product, and Finance to design strategies that improve execution, efficiency, and customer outcomes
- Design, test, and scale strategies that increase productivity, automate workflows, and drive efficiency across Biz Ops–owned teams
Application process
- Stage 1: A 30-minute Google Meet video call with a member of our Talent team
- Stage 2: A 45-minute Google Meet video call with the VP of Ops
- Stage 3: A 60-minute in-person interview with a member of the Leadership team
- Stage 4: A take-home case study followed by a 60-minute Google Meet video call with our team
Our take
Traditional banking options can feel outdated and tedious, especially if this includes in-person visits and waiting in line. This has led to the rise of online banking - but lots of smaller companies have to navigate multiple complicated applications in order to manage this business banking.
This is what Relay aims to fix. It's no-fee, online banking and money management platform looks to tackle financial complexity for SMBs. The company's goal is to fully automate the finance function using banking that deeply integrates into back-office systems. And its software is designed to affordably increase financial clarity and security, reducing the time spent on administrative tasks.
Relay is focused on its long-term goals and plans to scale up distribution and grow in sales, marketing, customer support, operations, engineering and product. The company currently serves thousands of SMBs across the US with the goal to get 100,000 small businesses over the next few years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Top investors
58% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2024
$32.2m
SERIES B
May 2021
$15m
SERIES A
Total funding: $51.7m
Company benefits
- Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary. Since 2023, 66%+ of employees have received salary increases, with multiple new team members joining just last year.
- Social connection: We believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
- Personal and professional growth: Through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success. Even with more than half of our team joining in the last 12 months, almost 20% have received promotions in the last year alone.
- Parental leave with top-up: We offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive
- Comprehensive health benefits: Enjoy full health benefits from day one: no probation period required. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
- Hybrid work environment: We value meaningful collaboration and connection at our Toronto office three days per week, with lunch, snacks, and beverages on us.
- Top-tier equipment: As a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
- Flexible vacation and time off: Every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays.
- Dog-friendly space: Can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
- Award-winning workplace: As a winner of CB Insights' Fintech 100, Deloitte Canada's Technology Fast 50, Forbes Fintech 50, and the CIX Top 10 Growth Award, Relay is a recognized innovative and high-growth company.
Company HQ
St. Lawrence, Toronto, ON
Leadership
Yoseph West
(Co-Founder & CEO)Yoseph has a range of experience including serving as the CEO at Vuru, Director of Product Engagement at Wave, and Head of Marketing at Hubdoc.
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