Senior Director of Agentic Client Operations, Red Ventures
Growth & Transformation
$218.8-290k
OTE
This role is eligible for a target bonus, which is included in the Total Cash Compensation Range above. This role is also eligible for Equity
More information about location
Media and publishing company
Open for applications
Media and publishing company
1001+ employees
Open for applications
$218.8-290k
OTE
This role is eligible for a target bonus, which is included in the Total Cash Compensation Range above. This role is also eligible for Equity
More information about location
1001+ employees
Company mission
To partner with brands in order to connect customers with the products and services they need most.
Role
Who you are
- 7–10 years of experience in digital operations, product, analytics, or technical strategy, with a strong track record of driving measurable business outcomes. Financial services experience preferred
- Demonstrated experience designing and deploying AI-powered or automated workflows in production, including systems that:
- Make decisions (not just trigger actions)
- Integrate multiple data sources and APIs
- Execute multi-step processes across tools and platforms
- Strong understanding of agentic systems and modern AI architectures — LLM integrations (OpenAI, Anthropic), RAG, and API-driven workflows
- Proven ability to manage and develop a team of direct reports in a fast-moving, ambiguous environment
- Strong analytical capabilities including SQL, BI tools, and Python experience
- Deep experience defining and managing KPIs tied to acquisition, engagement, retention, and revenue
- Ability to translate ambiguous business problems into structured, scalable system designs and workflows
- Excellent communication skills — comfortable presenting to client stakeholders and adapting technical complexity for executive audiences
- Proven ability to operate with agility, creating structure and driving execution in environments with significant change
What the job involves
- The Senior Director of Agentic Client Operations is the connective tissue between strategy and execution within RVGT's client partnerships. This role owns the design and delivery of AI-powered workflows across a client account — building on the Director's technical depth while stepping into increasing ownership of strategic planning, client communication, and cross-functional team leadership
- This is a role for a builder who is ready to lead. You will own live production systems, manage a team of Directors and Analysts, and increasingly represent RVGT's strategy directly with client stakeholders. You think in systems, move fast, and hold yourself and your team accountable for measurable outcomes
- Own the design, deployment, and ongoing operation of AI-powered workflows across assigned client workstreams — from initial architecture through live production management
- Translate strategic objectives into scalable, production-grade system designs spanning multi-step automated workflows, API integrations, LLM-powered decisioning and RAG systems
- Establish and iterate on evaluation and monitoring frameworks, including accuracy, latency, cost optimization (LLM/API usage), reliability, fallback logic, and observability
- Operate with agility — continuously pivoting and refining systems as new data, model capabilities, and business needs emerge
- Lead workstream strategy for your client account — defining roadmaps, pressure-testing with data, and owning delivery from concept through optimization
- Partner with the VP to translate client business objectives into structured, executable system designs and workflow plans
- Build business cases for new capabilities and initiatives, tying recommendations to quantifiable KPIs and P&L outcomes
- Leverage SQL, BI tools (Looker, Tableau, Power BI), and Python to understand user behavior, system performance, and business outcomes
- Define and manage KPIs tied to acquisition, engagement, retention, and revenue — maintaining visibility into performance across all active workstreams
- Translate complex system performance into clear business narratives for VP and client stakeholders
- Serve as a trusted point of contact for client stakeholders on system design, roadmap progress, and performance outcomes
- Communicate complex agentic architectures and operational decisions clearly to both technical and non-technical audiences
- Support VP-level client relationships by preparing briefings, executive summaries, and strategic recommendations with increasing independence
- Lead and develop a team of Directors, Analysts, and Operators across the client team
- Operate across cross-functional groups — including agentic workforce, data science/AI, compliance, creative, and engineering — driving coordination and accountability
- Foster a culture of ownership, rigor, and continuous improvement within the team
- Identify opportunities to expand client engagements through AI-driven transformation
- Support RVGT's broader business development efforts by contributing agentic expertise, case studies, and performance data to proposal and renewal efforts
Our take
Red Ventures was founded in 2000, shortly before the dot-com bubble burst. It survived the crash, however, and has grown into one of America's biggest digital media companies. Its brands include Lonely Planet, Healthline and TV Guide.
The company was last valued at around $11 billion, which is evidence that its focus on momentum and adaptability has proven successful. Red Ventures is one of the major companies leading the shift towards intent-based media. It has acquired a range of specialist sites and publishing houses that serve the travel, tech and health sectors.
Red Ventures has managed to successfully out-compete rivals by moving away from the more traditional direct sales approach. Instead, it has focused on guiding customers towards purchases on other sites, and then taking a commission. The company's agility and laser-sharp focus on advice and specialty subjects will prove invaluable in the years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (1 round)
Jan 2015
$250m
LATE VC
Total funding: $250m
Company benefits
- Hybrid Schedule & Flexible PTO: Take advantage of 3-4 days in-office per week and 1-2 WFH days per week (varying by team), and a robust Paid Time Off program that includes logging off for "Winter Week."
- Family Support, Planning, and Fertility: Our benefit offerings support every unique path to parenthood including fertility, egg freezing, adoption, surrogacy, parental bonding, and more.
- Mentorship Culture: Find a mentor, be a mentor, say yes to something new. This is a place where you’re guaranteed to build connections that extend past your immediate team and even your tenure at RV.
- Purpose & Community: We empower employees to make an impact for causes they care about, and we invest heavily in systemic impact through nonprofits like Road to Hire.
- World-Class Wellness: In addition to the on-site amenities at HQ, our unique wellness benefits include free therapy sessions and counseling for U.S. employees and family members.
Company HQ
Indian Land, SC
Leadership
Ric Elias
(Co-Founder & CEO)Ric co-founded Red Ventures in 2000 and has served as the CEO since.
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