Customer Support Specialist, Palta

• We value creativity, out-of-the-box thinking, and loving what you do, that's why we're looking for the best individual to join us!
• If you love a challenge and you have the passion to do great things - you've come to the right place
• Proven customer-facing/support experience in mobile app support
• Excellent command of the English language
• Clear communicator with excellent written, verbal and listening skills
• Ability to collaborate cross-functionally to understand customer requirements and translate them to effective feedback for product team
• Ability to break down complex problems, offer well thought-out recommendations and push problems to resolution
• Proactive approach and commitment to personal growth
• Eagerness to excel in user support
• European time zone is preferable (GMT+2+3)

Desirable

• We’re looking for customer support superstars to join our team as a Customer Success/Support Specialist. This role isn’t just about ticking off tickets and answering emails quickly, this is about truly delivering “WOW” levels of service to our global customers
• Providing our users with an outstanding customer experience - it’s part of our mission to make Lensa users feel happy whilst using our apps
• Communicate with users via email and Zendesk (no calls)
• Identify customer needs and help customers use specific features
• Identify cases that need to be escalated and escalate effectively
• Take the extra mile to engage customers
• Inform customers about new features and functionalities
• Share feature requests and effective workarounds with team members
• Provide feedback on the efficiency of the customer service process
• Attend daily and weekly team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc