Member Support Expert, Alan
Canada
Offers equity
More information about location
Digital healthcare insurance
Posted today
Digital healthcare insurance
1001+ employees
Posted today
Offers equity
More information about location
1001+ employees
Company mission
To make the healthcare system frictionless, fair and friendly for everyone.
Role
Who you are
- You would be happy at Alan if you:
- Have a genuine passion for member care and problem-solving
- Demonstrate excellent written and verbal English communication skills
- Are motivated and with a “builder” mindset
- Are comfortable with technology and enthusiastic about using AI-powered tools
- Excel in multi-channel support (chat, email, phone)
- Display strong empathy and maintain composure under pressure
- Show initiative and drive for continuous improvement
- Enjoy collaborating, learning, and sharing knowledge with teammates
- Bonus points if you know how the Canadian healthcare system works — if you don't, we will teach you.
- Everything else you know is a plus
- We want our team to be made up of a diversity of experiences and backgrounds, so feel free to apply if you come from the following backgrounds:
- Operations
- Project Management
- Product
- Account Management
- We look for someone with 3+ years of experience
- Excellent and structured written & oral communication skills in English
- Outstanding problem-solving skills
- Great organization skills / Time management skills
- Ability to simplify complex topics
- Soft skills / Behavioural traits
- User centricity and empathy: Always thinking about the member’s experience first and how to delight them
- Comfortable in fast-paced environments where there is a high level of uncertainty, ability to remain proactive and biased for action in exploratory project stages, at ease to self-start and work independently with a strong capacity to adapt
- Highly adaptable and fast learner : excited to learn new tools, technologies and methodologies
- Highly organized: able to handle many different tasks in parallel
- Hands-on: not scared of getting their hands dirty and dive into any problem
- Challenger: Portrays a general growth mindset and challenges Alan’s past decisions
- Leadership: Able to attract top talents, lead, mentor and make people grow
- If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success
What the job involves
- Care at Alan means joining a team of 100+ talented, committed and passionate Care experts from with a lot of interactions with Ops, Product, Sales and many other teams at Alan
- Your primary mission will be to deliver exceptional member support that is timely, transparent and empowering
- You'll develop deep expertise in healthcare systems to assist both individual members and B2B customers in maximizing value from Alan's products
- Beyond your core role, you'll contribute to company growth by providing insights to improve our products and services, assist with new company onboardings and collaborate across teams to drive strategic initiatives
- Beyond member support, each Care Expert will own a strategic projects to scale Care operations in Canada and match ambitious business objectives with a stellar member experience:
- Work in close collaboration with Product, Ops, Sales and Insurance team
- Leverage existing processes from Care 🇫🇷 🇪🇸 🇧🇪 while continuing to adapt to local context
- High autonomy role within small Canadian team
- Shape Care operations in 🇨🇦: flawless onboarding, proactive support, participate in shipping cross-functional improvements to the experience…
- Participate to hiring
- 🌱Coaching (optional)
- Another responsibility will be to mentor more junior members of the Care team, fostering a culture of continuous improvement and knowledge sharing
Our take
Alan addresses health insurance for businesses and employees in Europe through a healthcare app, backed by official regulatory approval. This endorsement grants Alan the ability to offer a wide range of regulated healthcare insurance services, distinguishing itself in the market.
Focused on user experience and customer satisfaction, Alan employs a people-centric approach, streamlining insurance claims and designing user-friendly health insurance products. While competitors like Babylon and Ada Health exist, Alan's primary focus on health insurance sets it apart.
Despite macroeconomic challenges prompting a goal realignment, Alan achieved significant revenue growth in 2023 and reached a valuation of $4.5 billion in late 2024. This was driven by impressive funding rounds and an expansion of its client base, leveraging AI tools for enhanced productivity. With a robust cash revenue, Alan plans to sustain growth, consolidate its position in the existing markets, and explore expansion into new territories, positioning itself for a potential future IPO.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2026
$456.6m
GROWTH EQUITY VC
Mar 2026
$114.2m
LATE VC
Total funding: $1.3bn
Company benefits
- Fair rewards: Generous equity packages complement your base salary, for permanent contracts only
- Flexible Office: Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest
- All the tools you need: Top-of-the-range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones
- Flexible vacation policy and flexible working hours: Organise your time as you wish
- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only
- Transport: Country-specific commuter benefits
- Learning & Training opportunities: A highly flexible Training policy free books and a budget to attend and speak at conferences if the opportunity arises
- Parental leave: Extended parental leave for all new parents, for permanent contracts only
Company HQ
Plaine-Monceau, Paris, France
Leadership
Charles Gorintin
(Co-Founder & CTO)Co-founding Advisor at Mistral AI. Previously a Data Scientist at Facebook, Instagram, and Twitter.
Jean-Charles Samuelian-Werve
(Co-Founder & CEO)Co-founding Advisor and Board Member at Mistral AI. Previously co-founded Expliseat.
Salary benchmarks
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