Customer Experience Representative, FabFitFun
$20/hr. Plus equity
3 days a week in office
Lifestyle subscription box service
Job no longer available
Lifestyle subscription box service
501-1000 employees
Job no longer available
$20/hr. Plus equity
3 days a week in office
501-1000 employees
Company mission
To deliver happiness and well-being to everyone, everywhere.
Role
Who you are
- Bachelor’s degree or experience working in customer service a plus
- Genuine passion and care for assisting customer concerns and inquiries
- English language proficiency, with strong written, grammar and oral communication skills
- Strong organizational skills and the ability to multitask in a dynamic, fast-paced environment
- A positive, fun and supportive team player attitude
- Experience working with ZenDesk and/or similar customer service platforms is a plus
What the job involves
- Address customer inquiries daily via email, live chat, voice, community forum and social media on a variety of topics
- Answer a high volume of inbound emails, occasional live chats, and phone calls in order to resolve customer questions and/or grievances in a timely and professional manner
- Gather and accurately enter relevant, detailed information regarding all customer inquiries into a logging and tracking system
- Become a product expert to track, manage and successfully deliver resolutions to all customer requests
- Serve as the liaison that shares customer feedback with other departments such as Merchandising, Marketing, and the Operations/ Fulfillment Center
- Work with other Customer Service team members to promote customer satisfaction
Our take
FabFitFun is a subscription service that delivers home decor, beauty, fashion and wellness products directly to its subscriber's doors. Subscribers can choose between two different plans and can either pre-pay for 4 boxes a year or pay-as-they-go for a slightly increased price.
The brand targets a premium market and faces competition from numerous other subscription services such as Birchbox, GLOSSYBOX and CAUSEBOX. Users are able to customize some of the products in their box, whereas other products are unchangeable 'surprises'. For brands, the box is a new way to find customers and engage with them.
During the pandemic, FabFitFun doubled subscribers, capitalizing on both the rise of self-care and 'stay at home' restrictions. It has maintained momentum, delivering new features and perks for members, in addition to securing a patent that enables parcel services to serve targeted ads via package tracking pages, status email updates, and other channels, which could prove lucrative for its future. In 2024, it began cementing its place in the pet marketplace by acquiring monthly subscription petcare company PupBox, indicating that FabFitFun is still searching for new and lucrative markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (2 rounds)
Jan 2019
$80m
SERIES A
Oct 2015
$3.5m
SERIES A
Total funding: $83.5m
Company benefits
- Help shape the future of a rapidly growing organization and industry
- We prioritize career growth for all employees with the ability to work within a highly collaborative, passionate, and development-focused environment
- Medical, Dental, Vision, Disability & life insurance, and 401k!
- We offer a flexible PTO policy, we trust our employees to manage their time!
- Tons of perks such as a quarterly credit to our Add-ons store, cell phone reimbursement, paid parking, and a fully stocked kitchen with snacks and drinks!
- Dog Friendly Office
- We encourage you to bring your furry friends to work!
- Being part of our family means a free FFF subscription so that you can have the full experience of our membership
Company HQ
Beverly Grove, Los Angeles, CA
Leadership
Michael Broukhim
(Co-CEO & Co-Founder)They studied at Harvard before spending 6 years as Executive Chairman of Charlie. They co-founded FabFitFun in 2010, and worked as a USC Professor from 2014 to 2018.
Daniel Broukhim
(Co-CEO & Co-Founder)They co-founded Charlie with Michael, serving for 3 years as CEO. They co-founded FabFitFun as CEO in June 2010, and have also been a Cargomatic Advisor since 2013.
Katie Echevarria Rosen Kitchens
(Co-founder)Having studied at The George Washington University, they worked as an Editor of Shecky's Media for 3 years. They took on roles as a Freelance Writer for 9 years and spending a year as VP of Events and Marketing at Out of the Box Events before co-founding FabFitFun in 2010.
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