Senior Data Analyst, Utility Warehouse

Customer Lifetime Value Optimisation

Salary not provided

+ Share options and Save As You Earn Scheme

SQL

GCP

Python

Looker

Google Analytics

Terraform

Mixpanel

Senior level

London

1-2 days a week in office (Central London )

The UK's only Multiservice Utilities provider

Job no longer available

The UK's only Multiservice Utilities provider

1001+ employees

FintechB2CEnergyInsuranceCustomer serviceTelecommunications

Job no longer available

Salary not provided

+ Share options and Save As You Earn Scheme

SQL

GCP

Python

Looker

Google Analytics

Terraform

Mixpanel

Senior level

London

1-2 days a week in office (Central London )

1001+ employees

FintechB2CEnergyInsuranceCustomer serviceTelecommunications

Company mission

Utility Warehouse is the world's only fully integrated multi-utility supplier. We are on a mission to be the nation’s most trusted utility supplier by simplifying home services helping our customers to stop wasting time and money.

Job

Company

Role

Who you are

Previous experience in business insights and data analytics (exploratory and descriptive analysis)
Experience in data storytelling
Hands-on experience with SQL and data visualisation tools (we use Looker). Experience with Python is desired
Analytical skills and problem-solving capabilities
Ability to manage the time to produce high-quality work with deadlines
Ability to work within a diverse team spanning business leaders, product managers, software engineers and data scientists

Desirable

Experience with BQ / GCP / Looker / Terraform will be beneficial
Experience in customer support analytics or CX analytics is advantageous
Familiarity with SaaS would be ideal (Mixpanel/Google Analytics, CDP, MVT platforms etc.)

What the job involves

We are looking to recruit a Senior Data Analyst to join our Data Team working on Customer Lifetime Value Optimisation
You will work in a team alongside other analysts, Data Scientists and a Data Engineers to develop insights for stakeholders, primarily Product Managers in the UW Product teams
This role requires hands-on activities and is fully embedded in the delivery of technical solutions
Collaborate with business and product teams to develop and deliver data analytics projects, actionable insight and recommendations
Translate complex information into requirements and business processes and work with stakeholders to prioritise projects and ask the right questions
Create visualisations (we use Looker) and manage strategic dashboards/KPI reporting
Work with Data Engineers to develop/adjust data models as required
Teach, mentor and support more junior data analysts
Drive the adoption of optimisation and experimentation in your core analytics area

Application process

Recruiter Screening Video Call (30 mins)
Video Technical Interview (45 mins)
Video Behavioural Interview (1 hour)
Take home Task + Presentation (45 mins)

Salary benchmarks

Our take

Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill. The company argues that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is paired with a strong customer services record.

The company currently has over 1 million customers across the services they sell, making it one of the largest energy providers outside the 'Big 6'. Though it does not advertise heavily, its 60,000 partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far - which should ensure it continues to compete with other challengers like Octopus and Bulb.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

43% female employees

21% employee growth in 12 months

Glassdoor (4)

Trustpilot (4.3)

Company

Company benefits

Shares in a growing FTSE 250 business
Flexible working - we’ve got fully remote teams, onsite, hybrid, early risers, and late-night grinders, for us it matters what we’re working on more than where!
Lots of company and team socials - in-person & virtual
Mentors and Teachers a plenty, with so many brilliant minds in one place there is always someone you can lean on for support and development
Free employee assistance helpline
Wellbeing benefits from free personal training, yoga and pilates through to mental health support - all virtually accessible!
Remote working office spaces are available to book globally
Private pension scheme that gets better with time, starting at 4% over time you can get up to 10%
Subsidised private healthcare with BUPA
Save as you Earn share purchase scheme
Discounted UW services (30% mobile & broadband, 10% energy & insurance)
25 days holiday (excl. bank holidays)
Free virtual GP service
Enhanced maternity and adoption pay: 26 weeks of full pay after 12 months of service
A modern central London office and Hubs around the UK
Life Assurance 4 x salary
A UW cashback card - earning you cashback on all your spending!

Company HQ

Farringdon, London, UK

Leadership

Stuart Burnett

(CEO)

Stuart is a proud dad of 2 boys! Stuart began his career as a corporate lawyer before working in several notable Insurance firms. He joined UW in 2016 and held several leadership roles.

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