FinCrime Prevention Director, Trustly
Customer Operations
Secure online banking payments
Posted today
Secure online banking payments
501-1000 employees
Posted today
501-1000 employees
Company mission
To make online bank payments convenient for everyone by connecting consumers and merchants through the bank account, the hub of people’s financial life.
Role
Who you are
- The ideal candidate will be a strategic leader with a proven track record of managing managers, driving transformation projects, and navigating the complexities of financial crime in a fast-paced fintech environment
- A strong background in payments, particularly instant payments, and experience managing risks associated with high-risk merchants and clients is highly desirable
- Extensive experience in financial crime prevention, with a focus on Transaction Surveillance, KYC/KYB, and Fraud Prevention
- Proven experience in managing managers and leading large, complex teams
- Understanding of AML/CFT regulations and industry best practices in the EEA and UK
- Experience managing risks associated with high-risk merchants and clients
- Demonstrated ability to drive transformation projects and implement innovative solutions, particularly those leveraging AI
- Excellent analytical, problem-solving, and decision-making skills
- Strong communication and interpersonal skills
- Fluency in English
- Experience working in a fintech or other fast paced environment
- Experience with rule based and machine learning transaction monitoring systems
Desirable
- Strong background in payments, with a preference for experience in instant payments
- Experience with AI-driven financial crime prevention solutions
- Experience working in a high-growth fintech environment
- Experience working with international regulators
What the job involves
- We are seeking a dynamic and experienced Director of Financial Crime Operations to lead and enhance our financial crime prevention efforts across the EEA and UK regions
- This critical role will oversee all aspects of FinCrime Operations, including Transaction Surveillance, KYC/KYB, and Fraud Prevention
- Develop and implement a comprehensive financial crime strategy aligned with the company's growth objectives and regulatory requirements across the EEA and UK
- Provide strategic direction and oversight for Transaction Surveillance, KYC/KYB, and Fraud Prevention teams
- Stay abreast of evolving financial crime trends, regulations, and technologies, and proactively adapt strategies accordingly
- Lead and manage a team of FinCrime Operations managers, fostering a culture of high performance, collaboration, and continuous improvement
- Ensure the effective and efficient execution of financial crime prevention processes and controls
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and optimize operational efficiency
- Oversee the management of financial crime risks associated with high-risk merchants and clients
- Ensure compliance with AML/CFT regulations and industry best practices across all operational areas
- Develop and maintain robust risk assessment frameworks and methodologies
- Drive transformation projects to enhance financial crime prevention capabilities, with a strong focus on leveraging AI and automation
- Evaluate and implement new technologies and solutions to improve efficiency and effectiveness
- Lead the development and implementation of advanced transaction monitoring and fraud detection systems
- Build and maintain strong relationships with internal stakeholders, including compliance, legal, product, and technology teams
- Represent the company in interactions with regulatory authorities and external partners
- Work closely with the product team to influence product development to create more robust fraud and AML controls
Our take
Trustly is a fintech platform that makes accepting bank transfers for merchants a simple experience, just like taking card payments. Since 2008 the company has grown from three people to over 900, with several offices across Europe and the Americas.
Trustly is a customer of banks, while its customers are merchants who are charged a transaction fee when they receive payments. Thousands of merchants use Trustly, including global players likes Facebook, AT&T, Alibaba, PayPal and TransferWise.
Whilst bank transfers as a payment method are not that common in certain countries (such as the UK), consumers in other geographies prefer to pay via bank transfer - so there is a real need for what Trustly is offering. The company has made significant expansion progress, secured some highly advantageous partnerships and acquired SlimPay in 2024, as it looks to enhance its payment capabilities.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2023
$48.3m
GROWTH EQUITY VC
Nov 2014
$24.1m
LATE VC
Total funding: $72.4m
Company benefits
- Free breakfast every morning and catered dinner if you need to work late. And happy hour every Friday to celebrate the week
- Each employee gets a generous health allowance, and Trustly Sports Club keeps us active together
- Each month, our teams go on fun outings. Which we’d probably do anyway, even if Trustly didn’t foot the bill!
Company HQ
Vasastan, Stockholm, Stockholm County
Articles
Leadership
Carl Wilsson
(Co-Founder & CEO)Obtained a degree in Economics at Stockholm School of Economics before founding Trustly in 2008. Since September 2016, they are the VP of Business Development of Trustly Group AB.
Lukas Gratte
(Co-Founder)Obtained a degree in International Economy at Harvard University, a Master's degree in Engineering physics at KTH Royal Institute of Technology, a second Master's degree in Business Administration and Economics at Stockholm University and co-founded Redbet in 2002.
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