Collections Specialist, Runwise
$55-60k
Heat management platform for buildings
Posted today
Heat management platform for buildings
21-100 employees
Posted today
$55-60k
21-100 employees
Company mission
To help buildings operate better to save owners money, make tenants more comfortable, make cities more affordable, and make the planet a cleaner place for everyone.
Role
Who you are
- Runwise is seeking a highly motivated, results-oriented, and tenacious Collections Specialist for our growing team
- 2+ years collections experience
- Advanced knowledge of billing procedures and collection techniques
- Direct, articulate, and succinct communication style
- Excellent problem-solving skills
- Master multitasker and organization skills
- Proficiency in Microsoft Excel
- High attention to detail
- Persistent self-starter mentality who works well on a team
- A level-head working in a fast-paced environment with competing priorities
- What you believe:
- No job is too small
- Sincerity builds trust
- Setbacks fuel progress
- Efficiency is vital
What the job involves
- As a Collections Specialist at Runwise, you will have the opportunity to collaborate with a variety of real estate organizations from large owners to individual co-ops and condos
- Each customer and each building has unique needs, and you will work to strike a balance between maintaining trustful relationships with customers and ensuring timely payments
- Monitoring customer aging and identifying accounts requiring attention
- Contacting customers via phone and email to secure status updates, commitments on overdue payments, and to resolve open disputes
- Independently manage assigned account list with consistent follow-ups and outreach to maintain up-to-date notes on collection activities
- Report weekly on customer collection updates and progress to management
- Communicate effectively both internally with cross-functional teams and externally with customers
- Prioritizing accounts and individual efforts/strategies to meet monthly collection goals
- Investigate billing errors, disputes, and follow up with customers for resolution
- Process customer payments through Runwise invoicing portal & reconcile account payments
- Managing customer payment requirements through 3rd party vendor portals
Our take
In the battle against climate change, emissions from buildings are often overlooked. But they contribute over a quarter of all global carbon emissions. This is part due to ancient energy systems, and to archaic building management practices which make it hard to update these systems.
Runwise provides technology for building managers to operate energy systems better. This lets them lower emissions while providing greater comfort for residents and workers. It works via a combination of wireless control, a sensor network and a software platform. This is attractive because is lowers operating costs significantly and makes running buildings easier.
Runwise controls the key energy systems in thousands of buildings across the US, and removes significant amounts of carbon emissions per year. It is also well-funded, which has allowed it to expand significantly and make more buildings operate better and greener.
Steph
Company Specialist at Welcome to the Jungle
Insights
79% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2023
$11m
EARLY VC
Nov 2022
$19m
SERIES A
Total funding: $46.3m
Company HQ
Midtown South, New York, NY
Leadership
Jeffrey Carleton
(Co-Founder & CEO)Previously a General Manager with Beach Lane Management, overseeing the portfolio of over 150 buildings.
Lee Hoffman
(Co-Founder & President)Previously Senior Director of Engineering at The Knot Worldwide. Co-founded and was CEO at Veri/Memoir. Also co-founded Terabolic.
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