Forward Deployed AI Engineer, Hightouch
$140-200k
OTE
We also offer meaningful equity compensation in the form of ISO options
More information about location
Data solution for syncing customer data to business tools
Open for applications
Data solution for syncing customer data to business tools
201-500 employees
Open for applications
$140-200k
OTE
We also offer meaningful equity compensation in the form of ISO options
More information about location
201-500 employees
Company mission
To empower everyone to take action on their data.
Role
Who you are
- Bachelor's degree in Computer Science, Data Science, Engineering, or related technical field
- 3+ years of experience in prompt engineering, natural language processing, or machine learning
- Proven experience working with LLMs in business systems
- Experience with data modeling, schema design, and working with structured/unstructured data sources
- Experience with data platforms, APIs, and customer data infrastructure
- Excellent communication skills with ability to explain complex technical concepts to non-technical stakeholders
- Willingness to travel up to 25% for customer engagements
- Track record of successful customer-facing technical implementations
Desirable
- Experience with customer data platforms, reverse ETL, or data activation tools
- Background in business intelligence, analytics, or data science consulting
- Familiarity with enterprise software implementation methodologies
- Experience in SaaS customer success or solutions engineering roles
- Industry knowledge in marketing technology, e-commerce, or data-driven decision making
- Certifications in relevant AI/ML technologies or cloud platforms
What the job involves
- We're seeking an AI Implementation Manager to serve as the technical bridge between Hightouch's AI insights product and our customers during critical onboarding phases
- This role combines deep prompt engineering expertise with customer-facing skills to ensure successful implementations and drive product adoption
- As an AI Implementation Manager, you'll work directly with customers at their locations or remotely to design, optimize, and implement AI prompts that maximize the value of our LLM agents
- You'll be instrumental in translating customer business requirements into effective AI implementations while providing hands-on technical guidance
- Partner with customers during onboarding to understand their specific use cases, data landscape, and business objectives
- Design and implement custom prompt strategies tailored to customer agents workflows and insight generation needs
- Conduct on-site or remote workshops to train customer teams on prompt engineering best practices
- Ensure proper schema setup to enable optimal AI agent deployment
- Develop and refine prompts for AI insights that drive accurate, reliable business processes and insights
- Create prompt templates and frameworks for AI insights generation across various industries and use cases
- Continuously test and iterate on prompt performance, measuring impact on customer KPIs
- Maintain a library of proven prompt patterns and techniques for different business scenarios
- Serve as the primary technical resource for customers during the critical first 90 days post-implementation
- Collaborate with customers' data science and engineering teams to integrate AI agents into existing workflows
- Provide technical documentation, best practices guides, and training materials
- Identify opportunities for prompt optimization
- Work closely with Technical Success, Sales, and Product teams to ensure seamless customer experiences
- Provide feedback to Product and Engineering teams based on customer implementations and requirements
- Contribute to the development of new product features and capabilities based on field insights
- Support pre-sales technical discussions and proof-of-concept implementations
Our take
The use of data integration software involves combining data from different sources to provide users with a unified view. Due to the growing need to combine several heterogeneous data sources, along with the rise of cloud computing, demand for effective data integration tools and services has been increasing.
While Fivetran is one of the most prominent platforms companies use to “extract, transform, and load” data into its warehouse, Hightouch does the opposite of that, what has become known as “reverse ETL.” For example, a company could use Fivetran to get the data into its warehouse and then use Hightouch to get the data from the warehouse and into Salesforce.
Hightouch serves a diverse range of clients, from B2B giants like Kong, Plaid, and Mattermost to B2C leaders like Nando's and Autotrader. With recent acquisitions including the product-led sales automation startup Workbase and the knowledge management startup Whatis, alongside an expanded partnership with Snowflake, Highlight continues to enhance its capabilities and provide seamless data activation for its growing customer base.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2025
$80m
SERIES C
Jul 2023
$38m
LATE VC
Total funding: $172.2m
Company benefits
- Hub & Remote friendly: Join our global team, either remotely or in one of our four in-person hubs. For those near a hub, enjoy complimentary lunches on Tuesdays and Thursdays
- Flexible PTO: Downtime is just as important as on time and your teammates will support you while you relax and recharge
- Wellness: We offer wellness days each quarter
- Core benefits: For full-time US-based employees, we cover all health benefit premiums, 80% for dependents, and life insurance
- Parental leave: We value and support the family planning process. We provide up to 16 weeks for parents
- Professional development: We support employees for all learning resources needed to grow in their role (classes, books, conferences, etc)
- Connectivity: We offer a $50 per month cell-phone or wifi connectivity stipend to all employees
- Commuter: Commuter benefits of $50 are offered to both employees who come into the offices and to remote workers working outside of their home
Company HQ
Mission District, San Francisco, CA
Leadership
Tejas Manohar
(Co-Founder)A Software Engineer with experience in lead roles at Lottery.com and Segment. Co-founded Hightouch in 2019.
Josh Curl
(Co-Founder & CTO)Significant Software Engineering experience at Rancher Labs and Segment. Co-founded Deviceplane in 2019 before co-founding Hightouch.
Kashish Gupta
(Co-Founder)Experience as a Product Manager for LYNK in 2016. Founded Mama's Cookin' in 2015 before co-founding Hightouch in 2019.
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