AI Customer Product Manager, Hightouch

• Bachelor's degree in Computer Science, Data Science, Engineering, or related technical field
• 3+ years of experience in prompt engineering, natural language processing, or machine learning
• Proven experience working with LLMs in business systems
• Experience with data modeling, schema design, and working with structured/unstructured data sources
• Experience with data platforms, APIs, and customer data infrastructure
• Excellent communication skills with ability to explain complex technical concepts to non-technical stakeholders
• Willingness to travel up to 25% for customer engagements
• Track record of successful customer-facing technical implementations

Desirable

• We're seeking an AI Implementation Manager to serve as the technical bridge between Hightouch's AI insights product and our customers during critical onboarding phases
• This role combines deep prompt engineering expertise with customer-facing skills to ensure successful implementations and drive product adoption
• As an AI Implementation Manager, you'll work directly with customers at their locations or remotely to design, optimize, and implement AI prompts that maximize the value of our LLM agents
• You'll be instrumental in translating customer business requirements into effective AI implementations while providing hands-on technical guidance
• Partner with customers during onboarding to understand their specific use cases, data landscape, and business objectives
• Design and implement custom prompt strategies tailored to customer agents workflows and insight generation needs
• Conduct on-site or remote workshops to train customer teams on prompt engineering best practices
• Ensure proper schema setup to enable optimal AI agent deployment
• Develop and refine prompts for AI insights that drive accurate, reliable business processes and insights
• Create prompt templates and frameworks for AI insights generation across various industries and use cases
• Continuously test and iterate on prompt performance, measuring impact on customer KPIs
• Maintain a library of proven prompt patterns and techniques for different business scenarios
• Serve as the primary technical resource for customers during the critical first 90 days post-implementation
• Collaborate with customers' data science and engineering teams to integrate AI agents into existing workflows
• Provide technical documentation, best practices guides, and training materials
• Identify opportunities for prompt optimization
• Work closely with Technical Success, Sales, and Product teams to ensure seamless customer experiences
• Provide feedback to Product and Engineering teams based on customer implementations and requirements
• Contribute to the development of new product features and capabilities based on field insights
• Support pre-sales technical discussions and proof-of-concept implementations