Senior Customer Success Manager, MagicSchool AI

• Hungry - You take full ownership, work with urgency, and do not wait to be asked
• Urgent - Quick learner, technically savvy, and a creative problem-solver
• Relationship-Driven -You build deep trust with teachers and district leaders alike
• Leader - You inspire others, offer coaching to customers, and lead conversations with clarity and purpose
• Strategic- You balance long-term planning with short-term urgency
• 5+ years in SaaS Customer Success, preferably in a high-touch or strategic role
• Comfortable leading commercial conversations around renewals, expansion, and pricing
• Technically proficient and able to manage tools such as Salesforce, Gong, and LMS integrations
• Experience in Edtech or direct classroom/admin experience
• Comfort and availability to travel up to 25% of the time

Desirable

• MagicSchool is seeking a mission-driven Senior Customer Success Manager (CSM) to lead strategic partnerships with schools and districts across your region
• Your work will directly reduce teacher burnout and accelerate student learning through impactful implementation of our tools
• This is not a reactive support role
• It is a position for someone who thrives on owning relationships, driving outcomes, and building systems that scale
• You will oversee complex onboarding and renewal processes, coach teachers and administrators through change, and design interventions that boost adoption
• Your portfolio will include some of our largest and most strategic school district partners
• This role is regional, meaning you must live in the region mentioned above to be considered for this role
• You will own a portfolio of school and district relationships and be responsible for driving the following measurable outcomes:
• Adoption and Engagement - Ensure MagicSchool is used weekly by teachers in your portfolio through excellent training, playbook-driven check-ins, and proactive engagement strategies
• Content and Communication - Create compelling support materials such as tutorials, one-pagers, and quick-start guides that make implementation smooth and scalable
• Intervention and Success Tracking - Monitor usage and performance data, flag at-risk schools early, and design tailored interventions to get them back on track
• Renewals and Growth - Secure portfolio renewals and grow expansion revenue by building strong cases with data, storytelling, and strategic relationship-building
• Leadership and Strategy - Contribute to the CX playbook and internal systems. Bring strategic insights to cross-functional meetings and mentor junior teammates
• Key Metrics of Success:
• Net Revenue Retention
• Churn Rate
• Pilot conversion
• Expansion Growth
• Operational Excellence

• Please note that applications for this position will be accepted until 6/15/25 - applications received after this date will be reviewed on an intermittent basis
• While we encourage early submissions, all applications received by the priority deadline will receive equal consideration
• Thank you for your interest, and we look forward to reviewing your application