Senior Manager of Customer Success Operations, AlphaSense
$120-150k
You may also be offered a performance-based bonus, equity, and a generous benefits program
Market intelligence and search platform
Be an early applicant
Market intelligence and search platform
1001+ employees
Be an early applicant
$120-150k
You may also be offered a performance-based bonus, equity, and a generous benefits program
1001+ employees
Company mission
AlphaSense's mission is to organize the world’s business information and leverage technology to enable companies to make smarter, faster, and more confident decisions.
Role
Who you are
- At least 5-7+ years of experience working with a Revenue organization and playing a key role in driving productivity for the Customer Success team
- Operations professional with a passion for driving productivity, improving processes and using new technology to drive revenue at a high growth B2B SaaS company
- Experience optimizing and rolling out new technology, workflows, and processes within a sales organization
- Excellent communication skills, and the ability to work in a dynamic, fast-paced and fun environment
- An ability to think strategically, act tactically and write effectively
- A creative problem solver that identifies new and innovative ways to drive sales productivity
- A strong project manager who enjoys “making things better”
- Enjoy working cross-functionally and building strong relationships with various stakeholders across the business
- Demonstrates exceptional organizational skills and attention to detail
- Experience with the B2B sales process and the tools it takes to succeed
What the job involves
- Reports to: Senior Director of Revenue Operations
- The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account executives, account managers and sales development reps
- We create and implement operational reporting & analytics, improve processes, and enable strategic initiatives that impact the revenue organization
- At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast paced, challenging environment
- An experienced individual contributor within the Revenue Operations team to develop key enabling tools, streamline processes and be a true partner to our Customer Success team (ultimately involving all Account Management and Product Specialists)
- In this role, your responsibilities would include ownership of customer success operations, a strong partnership with our Enablement team and an end to end view of our tools and processes with an overall goal of improving productivity and efficiency for our AMs & Product Specialists
- You will have a direct impact to drive improvement in our core KPIs around adoption, retention and conversion rates given your role and how closely you will be partnering with Customer Success Leadership
- Optimize our existing Customer Success processes to ensure scalability
- Partner with our Customer Success leaders to provide productivity gains and higher user adoption/retention rates
- Identify areas of opportunity across our technology stack, processes and workflows that will enhance productivity and present, implement, and measure solutions
- Understand SFDC Processes and Identify areas of improvement (e.g. opp to quote challenges, task mgmt, user swaps, etc) and provide suggestions to the Deal Desk & User Mgmt team for continued improvement
- Create and optimize Director and Manager level reporting, including attainment, trends, and on-demand reporting such as dashboards
- Develop strong relationships with the Customer Success team to understand and implement best practices, focusing on where they lack visibility and see gaps in processes
- Own the Quarterly Business Review (QBR) process, including working with leaders to create and refine templates and prioritize Asks of the Business coming out of QBR meetings from both leaders and individual contributors
- Partner with our Insights to understand dive deeps within data and how processes can be improved based on data-driven insights and recommendations
- Partner with our Enablement team to roll out and improve training and adoption of existing tools and processes
- Be the “go to person” for the Customer Success organization
Our take
Manual research can be a serious pain : financial analysts spend hours every week searching through PDFs one keyword at a time, just to find a single usable insight. To remedy this, AlphaSense has built a smart search engine that slashes research time for analysts, using thousands of sources and a semantic indexing layer that can effectively query finance-specific language.
As a disruptor and market leader in this field AlphaSense has few direct competitors, being most closely compared to Wolfram Alpha or LexisNexis. It helps that its tools are undoubtedly effective and valued by knowledge professionals: the company counts about 85% of the S&P 100 as customers and is trusted by J.P.Morgan, Microsoft, Credit Suisse and Google, among other major enterprises.
Having raised a large amount of funding over 2022 and 2023, AlphaSense has moved quickly to double down on its expansion in European markets, opening an office in Berlin to support this. With 2024 seeing investment from Singaporean EDBI, it is now setting its sights on the Asia-Pacific region. As business intelligence will remain key for enterprises as they compete for market share, AlphaSense is well-placed for additional future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 11 rounds)
Jun 2024
$650m
LATE VC
Sep 2023
$150m
SERIES E
Total funding: $1.3bn
Company benefits
- Work from home opportunities
Company values
- Customer obsession - We measure ourselves against a simple yardstick: do our clients rave about us?
- Passion for product - Building a powerful yet simple and beautiful product is in our DNA
- Results - We value execution and outcomes over appearance and office politics. It’s that simple
- Diversity of perspective - Great ideas come from everywhere and anywhere
- Think big - We believe AlphaSense can change the game, and possibly the world
- Ownership - As owners of AlphaSense, it’s everyone’s job to ensure we do great work - and to always look for opportunities to do better
- Acceleration - We’re a fast-growing and fast-moving company. Do it, iterate, and try again
- Trust - We trust our colleagues to do what’s right and what’s best for the company
- Teamwork - Helping our colleagues succeed always comes first. We are serious about our work - and have fun too
Company HQ
Union Square, New York, NY
Articles
Leadership
Jaakko Kokko
(CEO)Co-founder of Silecs (materials used in the microelectronics industry).
Raj Neervannan
(CTO)Experienced executive. Previously CTO at Mastek and ChoicePoint, and CEO at Framesoft. Has an MBA from Wharton.
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