Technical Account Manager, Let's Do This
More information about location
3+ days a week in office
Marketplace for endurance sports
Open for applications
Marketplace for endurance sports
21-100 employees
Open for applications
More information about location
3+ days a week in office
21-100 employees
Company mission
To be the online company to take people offline.
Role
Who you are
- You’ll need to excel at managing multiple stakeholder relationships both on the client side and inside of LDT, technical and non-technical
- This role requires extreme attention to detail and an ability to manage complex technical implementations and projects
- Quick learner, comfortable in ambiguous situations (we are not expecting you to have all the answers but be constantly asking the right questions to get what you need to progress)
- Problem solver, thinks creatively to find a solution and has the confidence to execute on a plan
- Experience automating and introducing processes to scale best practices across portfolios
- Excellent verbal and written communication skills with high emotional intelligence
- Technically savvy, able to learn new tools quickly and explain product functionality clearly
- Proactive team player who excels in building relationships and managing multiple priorities
- Passionate about excellence and inspired by our mission, with a belief in community engagement
What the job involves
- This role will be critical to our success in the UK, where we are on a mission to dominate the market
- You will be responsible for owning and managing the UK longtail portfolio (amounting to over $300K ARR), tackling the challenges of maintaining a consistent level of client support across a large reach of organisers
- You will also be tasked with finding ways to automate our product support across the portfolio to enable scalability
- As you successfully implement automation and processes, there will be opportunities for you to take on greater responsibilities, including managing larger accounts at LDT and scaling the book of business into the EU
- To succeed, you’ll need to roll up your sleeves and get involved to truly understand what is important to each organiser and how our technology fits into their ecosystem
- You will be responsible for ensuring clear communication between the ‘longtail’ and LDT to: 1) help organisers understand how to use functionality within our platform to meet their needs and 2) help coordinate new work in partnership with our product development team that is critical to their success
- Own and manage the UK longtail portfolio (>£300K ARR)
- Find ways to automate product support across the portfolio to scale effectively
- Develop content such as webinars, landing pages, and roundtables to strengthen communication and extend reach across the portfolio
- Provide deep product expertise to our organisers, listening to their issues and challenges, then highlighting areas of the software that could help solve their issues
- Conduct relevant product and service training with stakeholders, including preparation and maintenance of support documentation (either independently or via Product Marketing)
- Respond to queries about areas/functions of the LDT product, tools, and infrastructure, explaining how they’re designed and best practices for implementation
- Monitor and respond to support requests in order to aggregate common issues for broader resolution (e.g., training, product enhancements)
- Liaise with engineering for escalated technical issues
- Document and manage a detailed project schedule for future development work, ensuring all deadlines are met while pushing for excellence
Application process
- We usually respond within a week
Salary benchmarks
Our take
Let's Do This is a marketplace for endurance events and, according to them, it's the largest in the world. By using its platform, people can find out details and exclusive information about different sporting events as well as being able to easily register. Let's Do This has already listed information about tens of thousands of events across the UK, US, and Australia on its platform since its establishment.
The company has successfully identified an under-served segment of the sports, leisure & experience market. In supporting people taking part in marathons and multi-sport events around the world, it is disrupting the fragmented £24bn global market for endurance challenges.
It boasts investors including Usain Bolt and Serena Williams, and the funding its raised will go towards expanding in the UK and the US as it looks to cement its market position.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
24% female employees
-16% employee growth in 12 months
Company
Employee endorsements
My opinions are valued
"At Let's Do This, all questions are valued and given a fair and honest response. This could be larger questions about company goals, values and..."
Funding (last 2 of 5 rounds)
Jun 2022
$60m
SERIES B
Nov 2019
$15m
SERIES A
Total funding: $81.4m
Company benefits
- Race Entry
- Family Leave
- Equipment
- Option Plan
- Learning and Development Budget
- Cycle to Work Scheme
- Bupa Medical and Dental Cover
- Hybrid Working Environment
- Dog Friendly Office
Company values
- The Team Triumphs - Turn up for your team mates
- Make the Call - Back the expert, decide, move on
- Radical Candor - Constant feedback from a place of care
- Start with Participants - We obsess over the people who are living it
- Relentlessly Long Termist- It’s an ultra, plan for it
Company HQ
London, UK
Articles
Leadership
Alex Rose
(Co-Founder & COO)Studied Chemical Engineering and Management at the University of Cambridge. Previously Associate at Oliver Wyman for 3 years.
Sam Browne
(Co-Founder & CEO)Studied Theology, Philosophy and Psychology at the University of Cambridge. Previously Co-Founder & COO at IGO Adventures for 1 year.
Diversity, Equity & Inclusion at Let's Do This
Andrea Bustamante Vivas (People Director )
- We have a company wide commitment to making progress with our DEI initiatives, and we look forward to making a continued effort in this area
- DEI is at the heart of LDT's future. From recruitment to internal culture to our product, we hare reviewing and implementing ambitious DEI targets, and are working hard to achieve them.
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