Senior Product Content Manager, Little Journey

• This role is right for someone who enjoys setting direction and creating effective ways of working, but is equally comfortable getting stuck in when needed. You might experiment with AI prompts and workflows, shape product UI content, improve a process or tackle a complex content challenge yourself
• Significant and demonstrable experience developing and implementing content strategy for digital products or platforms
• Experience establishing content governance, standards and scalable content processes within the product function
• Proven ability to work cross-functionally with Product, Design and subject matter experts to deliver high-quality content
• Practical experience using generative AI to create or iterate content, with the curiosity and confidence to experiment with prompts, models and workflows while applying appropriate quality controls
• Strong understanding of content lifecycle management
• Experience using user insights and data to improve content effectiveness
• Strong stakeholder management, communication and organisational skills
• Comfortable balancing strategic thinking with hands-on delivery in a fast-paced environment
• Experience leading work through others, including setting direction, giving high-quality feedback and holding internal or external contributors accountable for outcomes
• Familiarity with accessibility and inclusive content principles

Desirable

• Taking part in a clinical trial can ask a lot of people, especially as trials become more complex. At Little Journey, we’re building Trial Flow, a participant support platform that makes that experience simpler, clearer and more supportive, helping participants and caregivers around the world feel prepared for what comes next
• We work collaboratively, challenge our thinking and value people who can turn ideas into action. The Senior Product Content Manager will play a key role in ensuring our content supports the growth of the platform
• Content is a critical part of the Trial Flow experience. It helps participants understand what to expect, complete key actions and engage confidently throughout their clinical trial journey. Our content spans written, audio, video and product UI experiences for children, teenagers, caregivers and adult participants around the world
• In your role, you will lead our approach to content across the product, developing the strategy, standards and guardrails that enable us to deliver high-quality, effective content at scale, on time and on budget. You will work closely with Product, Delivery, Clinical, Design and other teams to align content priorities and approaches with participant needs, product goals and business priorities
• You will be accountable for the effectiveness of our end-to-end content capability, from how content is designed and generated through to clinical review, publishing and localisation. You will line manage the Content Co-ordination Manager and Localisation Manager, oversee the outputs of freelancers and other contributors, and work with internal subject matter experts to ensure content is accurate and effective
• The role reports to the CPO and sits within the Product team. You will need to be hands on, and work closely with your direct reports in a small team
• Develop and evolve our content strategy in collaboration with Product, Clinical, Discovery, Design, Commercial and other stakeholders, aligning participant needs, product strategy and business priorities
• Drive a commercially sustainable approach to content, maximising reuse and efficient adaptation while ensuring costs and margins inform pricing decisions
• Refine the principles, guidelines and guardrails to enable consistent, high-quality content decisions
• Evolve the content experience across Little Journey and Trial Flow, including educational, support, coping and product UI content
• Identify opportunities for content to improve participant outcomes, product engagement and customer value, working with Product and Design to incorporate these into product discovery and development
• Develop how we use AI alongside human expertise to generate and iterate high-quality content, experimenting with prompts, models and workflows while putting appropriate guardrails and clinical validation in place
• Own Content Delivery, working closely with Delivery to ensure content is delivered on time, on budget and to our quality benchmarks
• Establish and maintain proportionate standards, governance and approval processes that ensure content is accurate, appropriate and consistent without creating unnecessary barriers to delivery
• Manage complex content lifecycles, ensuring content moves effectively from identified need through generation, expert review, publishing, delivery, versioning, and archival
• Provide content judgement where participant, clinical, product or commercial requirements need to be balanced
• Continuously improve how content is structured and delivered, using better processes, tooling, automation and reuse to increase efficiency and scalability
• Be accountable for the effectiveness of our localisation capability and strategy, ensuring it delivers the required quality, scalability and cost-effectiveness as Little Journey grows internationally
• Set clear outcomes and priorities for localisation and support the Localisation Manager to deliver them
• Line manage and develop your team, setting clear outcomes and enabling them to take ownership of delivery
• Work directly with client stakeholders where needed to align content plans, manage feedback and resolve content-related issues
• Commission and oversee freelancers and external contributors, ensuring clear briefs, expectations and quality of outputs
• Work closely with key internal stakeholders to create alignment around content priorities and decisions, ensuring content is championed across roadmaps, projects, engagements and company priorities
• Define appropriate measures of content effectiveness and operational metrics within Little Journey's existing data framework, connecting content performance to relevant company and product metrics
• Use participant feedback, product and behavioural data, operational insights and stakeholder input to identify and prioritise improvements
• Measure whether changes to content, localisation, tooling and ways of working are improving outcomes, quality, efficiency or cost