Corporate Customer Success Manager, Caxton
+ Quarterly bonus
Fintech payment company
Job no longer available
Fintech payment company
101-200 employees
Job no longer available
+ Quarterly bonus
101-200 employees
Company mission
To challenge the fees, FX losses, and impersonal service typical of high-street banks, set out to combine currency expertise with smart, pre-paid cards.
Role
Who you are
- Experience in a customer success or account management role, preferably within the corporate payments or financial services industry
- Experience with B2B Enterprise accounts
- Experince in contract negoatiation
- Strong interpersonal and relationship-building skills
- Excellent communication and presentation skills
- Ability to understand complex client requirements and provide tailored solutions
- Ability to multitask and prioritize effectively in a fast-paced environment
- Self-motivated and goal-oriented mindset
- Experience with CRM systems and tools
- Knowledge of the payments and expense management industry is highly desirable
What the job involves
- Caxton Payments Ltd is looking for a Corporate Customer Success Manager to join our team
- As a Corporate Customer Success Manager, you will be responsible for managing and growing relationships with our corporate clients
- Your main objective will be to ensure client satisfaction, promote product adoption, and drive client retention and expansion
- In this role you will help our Payroll customers exceed their expectations and will involve owning a high value book of Payroll clients
- You will help businesses reduce their costs and admin associated with all company payments, employee expense management and ultimately increase revenue and client loyalty
- Manage a portfolio of payroll clients, building and maintaining strong relationships
- Understand client requirements and provide expert advice on all Caxton's payment and expense management solutions
- Ensure client satisfaction and deliver exceptional customer service
- Promote product adoption and drive usage of Caxton's offerings
- Identify opportunities for cross-selling and upselling to existing clients
- Collaborate with internal teams to ensure the smooth running of accounts
- Monitor and analyze client usage and identify potential issues or areas for improvement
- Provide regular updates and reports on client activities and performance
- Stay up-to-date with industry trends and developments
- You will join a community which engages with all members of staff including the directors and CEO thanks to our open plan office and our remote working collaboration
Salary benchmarks
Our take
Holding the title of “the original fintech payments company”, Caxton has been disrupting the fintech industry since 2002. The FCA-regulated company has developed a simple API-driven platform that delivers a wide range of financial services, combining currency expertise with pre-paid cards, to power various global payments for businesses and individuals across the globe.
With over 600,000 customers, the company processes 8.6 million transactions per year, totalling over £1 billion in annual turnover. Among its list of partners is BaaS provider OpenPayd, which has enabled Caxton to expand its capabilities, such as issuing unique IBANs to its users, therefore offering plug-and-play banking products and services from a single API.
The company’s proven dedication to the continued development of its platform is a sure sign of its ability to adapt to the ever-evolving fintech industry. Additional strategic partnerships and strong marketing campaigns should see Caxton command an even larger stake in the £700 billion (and growing) addressable market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (1 round)
Nov 2021
$2.3m
SEED
Total funding: $2.3m
Company benefits
- Best in class IT equipment and full support
- Great private working space within the Beyond at Aldgate Tower Shared Office with free coffee, Barista and beer on tap
- 25 days holiday (plus bank holidays)
- Contributory Pension and Life assurance
- Private Medical Plan
- Preferential FX rates for friends and family
Company HQ
Whitechapel, London, UK
Leadership
Rupert Lee-Browne
(CEO)Co-Founder and Director of EggsBenefit, the first online system for caterers and suppliers.
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