Senior Client Success Manager, VTS
$125-150k
+ Equity packages
4 days a week in office
Commercial real estate technology solution
Open for applications
Commercial real estate technology solution
501-1000 employees
Open for applications
$125-150k
+ Equity packages
4 days a week in office
501-1000 employees
Company mission
To unify owners, operators, brokers, and tenants to capitalize on opportunities revealed in every square foot of their properties.
Role
Who you are
- You’re not just looking to maintain a portfolio; you’re looking to command one
- You are a natural strategic advisor and analytical thinker who gets fired up by solving complex client puzzles and hitting aggressive retention goals
- You bring 3–5 years of experience in a high-stakes, revenue-generating, or client-facing enterprise SaaS role
- You possess strong fluency or highly preferred experience within the Commercial Real Estate (CRE) industry
- You are deeply curious, coachable, and tech-savvy—ready to embrace new AI tools and systems to work smarter, faster, and more analytically
- You possess masterful communication skills, comfortable navigating high-pressure rooms and steering conversations with C-suite stakeholders
- You thrive in a fast-paced, goal-driven environment and love being a mentor and leader on a team that is building something massive
What the job involves
- Client Success is the front line of VTS’s retention engine
- As a Senior CSM, you aren't just managing accounts—you are partnering with executive leaders at the most influential commercial real estate firms on the planet to transform how their businesses operate
- With the support of powerful data-driven workflows and advanced VTS AI tools , you will own relationships with our largest, most complex clients
- You’ll act as a strategic powerhouse, driving high-level product engagement, pioneering adoption strategies, and ensuring value realization across our entire ecosystem
- Simply put, when our Senior CSMs success, the world’s leading CRE giants scale and thrive with us
- This isn’t your typical CSM role. At VTS, you’ll join a high-impact, AI-augmented CS team that’s rethinking how modern enterprise client success is executed
- Build Elite Partnerships: Establish deep, "trusted advisor" relationships with executive sponsors, asset managers, and senior decision-makers across the country, aligning VTS with their ultimate macroeconomic business goals
- Drive Strategic Value Realization: Move far beyond simple onboarding; you will serve as a core change leader, proactively identifying workflow gaps and challenging enterprise clients when necessary to maximize their ROI
- Command Retention: Partner hand-in-hand with Sales and senior leadership to lease Executive Business Reviews (EBRs), dictate retention strategies, and identify expansion and upsell opportunities
- Collaborate Within a Coordinated Ecosystem: Seamlessly orchestrate cross-functional initiatives alongside Sales, Implementation, Marketing, and Product teams to ensure an elite, unified client experience
- Be the Voice of the Customer: Serve as the ultimate internal advocate, channeling critical product feedback and strategic client needs directly to our Product and Engineering teams to help shape the future of the VTS platform
- Mitigate Enterprise Risk: Utilize predictive adoption data and cutting-edge tools to proactively spot "at-risk" accounts, deploying swift, cross-functional solutions to safeguard long-term retention
Our take
Commercial real estate is a difficult business sector to plan for, especially for the largest firms managing huge portfolios of prime office space. Marketing, leasing, data analytics and retention efforts have traditionally required an array of different solutions, often poorly integrated with one another (if at all), and decision-making is often stymied by inaccurate reporting and inflexible, clunky tools.
VTS, a leading player in the commercial real estate tech sector, seeks to change this by unifying every real estate asset and function in a single platform. Combining marketing, asset management and reporting functions into a single interface, it also delivers data insights for decision makers to inform their investment and asset strategies.
VTS's user base has grown to over 45,000 commercial real estate firms including Blackstone, Brookfield Properties, and LaSalle Investment Management, and about 60% of the US's top quality office space is managed through its platform. Having raised a significant amount of funding it is investing heavily in research and development, sourcing strategic acquisitions and hiring additional talent.
Steph
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Sep 2022
$125m
SERIES E
May 2019
$90m
SERIES D
Total funding: $304.6m
Company benefits
- Parental Leave: 16 weeks 100% paid parental leave for the primary caregiver and 6 weeks 100% paid leave for the secondary.
- Wellness: Dedicated monthly wellness events to promote physical and mental well-being.
- Exec coaching & mentorship: Extensive leadership coaching and mentorship offered through the year.
- Own a piece of VTS: Be an owner of the company you’re building with our equity packages.
- Never stop learning: VTS regularly hosts informal education sessions and provides an allowance for external courses.
Company HQ
Midtown South, New York, NY
Leadership
Nick Romito
(Co-Founder & CEO)Started his career in commercial real estate over a decade ago as a tenant rep and landlord broker at New York City’s Murray Hill Properties. Then went on to AM Properties before becoming the founder and CEO of Titan Advisors in 2009. Founded VTS in 2010.
Ryan Masiello
(Co-Founder)Started his career at Cushman & Wakefield, before getting recruited by JLL to help lead the firm’s business development efforts in New York, eventually becoming Senior Vice President.
Niall Smart
(Co-Founder & CTO)Previously co-founder and CTO at Hightower, and earlier was co-founder of Echodio, a Y-Combinator backed digital media startup that was acquired by RealNetworks in 2009.
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