Customer Relationship Director, Themis
$130-165k
More information about location
3+ days a week in office
Governance, risk, and compliance platform
Open for applications
Governance, risk, and compliance platform
21-100 employees
Open for applications
$130-165k
More information about location
3+ days a week in office
21-100 employees
Company mission
To help banks, fintechs, and their vendors reduce risk together.
Role
Who you are
- We are seeking a proactive, self-motivated and customer-focused Director of Customer Success to join our team, out of our NYC offices
- Minimum of 5 years of experience in a Customer Success Manager or Account Manager role
- Demonstrated experience within the compliance sector or in a banking environment, specifically in risk management or relationship management
- Must be passionate about the Customer Success mission and value
- Excellent understanding of the Governance, Risk and Compliance operations
- Proven track record of managing customer relationships in a B2B SaaS environment
- Experience working with cross-functional teams, including sales, product, and engineering
- Excellent forecasting and data analysis
- Must have early stage startup experience
- Can commit to working in-office (NYC) 3 times a week
- Hungry to succeed attitude
- Must love customers and be comfortable in a customer facing role
- Excellent communication and interpersonal skills, with the ability to influence and negotiate at all levels
- Strategic thinker with a data-driven approach to decision-making and problem-solving
- Proficiency in CRM tools (e.g., Hubspot / Salesforce) and customer success platforms
- Ability to thrive in a fast-paced, dynamic environment
- Must be open to feedback and have a strong will to build and create
What the job involves
- The Director of Customer Success will be responsible for fostering strong relationships with our clients, ensuring their satisfaction, and driving product adoption and retention
- You will act as a trusted advisor, a subject matter expert for our product and the compliance industry, helping customers achieve their goals while identifying opportunities to add value
- Build and maintain strong, long-lasting relationships with key stakeholders at all customer organizations
- Serve as the primary point of contact for customer issues, ensuring timely and satisfactory resolutions
- Advocate for customers by providing feedback to internal teams to influence product development and service offerings
- Expand the relationship to additional stakeholders within each customer’s organization and
- Be up-to-date on customer and industry news, have strategic conversations with customers
- Own the largest Themis customers
- Lead renewal strategy and conversations for existing partners
- Support Customer Advisory Board
- Streamline CS x Product feedback loop session
- As an expert in Themis software, you will demonstrate the software to decision makers and users on a regular basis
- Using your in depth knowledge of the GRC space, you will seek to understand potential and current customers use cases and then demonstrate how Themis will improve efficiency and decrease risk
- Must be able to identify and explain new features and at times platform work around
- Monitor and analyze customer health metrics, identifying and addressing risks proactively
- Forecast diligently and responsibly for both risk and growth, taking ownership and applying a proactive approach to problem solving
- Must be an expert negotiator for mitigation and expansion
- Work with management on various projects related to customer utilization and trends, onboarding and more
Our take
The demand for financial compliance tools has increased dramatically since the Financial Crisis. Yet, current technology offerings fail to capture the way officials dealing with this issue actually work.
In response, Themis offers pay-as-you-go compliance for banks, fintechs, and crypto startups. In particular, Themis allows compliance-focused employees to manage workflows effectively while emphasizing collaboration amongst compliance staff both within firms and between them and their partners and regulators.
The company is now focused on expanding its compliance features to focus on crypto startups. In the opinion of Themis’s leadership, there is a great deal more work to be done in this area beyond just the current focus on know-your-customer and anti-money laundering efforts.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Apr 2022
$9m
SEED
Total funding: $9m
Company HQ
Civic Center, New York, NY
Leadership
Neepa Patel
(Co-Founder & CEO)Previously Chief Compliance Officer for R3, an enterprise blockchain company. Vice President & US Head of Regulatory Projects of Deutsche Bank. Also worked in senior compliance positions at Morgan Stanley.
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