Senior User Experience Researcher, Expedia Group
ResearchOps
$157.5-242.5k
Salary dependent on location, Employees in this role have the potential to increase their pay up to $277,000, based on performance
Online travel shopping company
Job no longer available
Online travel shopping company
1001+ employees
Job no longer available
$157.5-242.5k
Salary dependent on location, Employees in this role have the potential to increase their pay up to $277,000, based on performance
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- Bachelor's or Master’s degree in Social Sciences, Information Science, Business Administration, or similar fields; or Equivalent related professional experience. An advanced degree is preferred
- Minimum of 6-8 years of professional experience, with proven success working with product teams and UX designers on software interfaces
- Advanced Microsoft Excel skills
- Experience with Tableau and SQL
- Experience with R (preferred)
- Deep practical experience with UX research methods, especially screeners and surveys. Group moderation is a plus
- Ability to develop creative, flexible, and rapid approaches to gathering partner insights
- Multi-task across in-house projects and studies, and work with outside vendors as required
- Strong organizational skills, ability to act independently, and switch quickly between different projects
- Strong communication skills; able to interact professionally and effectively with public research participants
What the job involves
- Expedia Group is looking for a Senior UX Researcher and Operations Manager (ResearchOps) specializing in research operations and participant community engagement
- This dynamic and highly collaborative role will be part of our B2B Partner UX Research team and oversee the management of our B2B partner participant community panel, Expedia Voices, as well as facilitate research activities
- Stand up, grow, and manage the Expedia Voices community
- Own and scale participant recruitment across the team while ensuring all recruiting complies with Expedia Group policies
- Design and facilitate community engagement activities with internal stakeholders
- Create alignment across research activities by developing standardized approaches
- Actively engage with legal, security, procurement, and facility teams to support operations and research
- Partner with research vendors to support operations and research
- Maintain team resources, including research templates, training materials, playbooks, and regular updates. Own a database of cross-channel product feedback
- Work independently and autonomously, context-switching between work streams
- Adapt in ambiguous and fast-changing environments while collaborating with executive stakeholders
- Work cross-functionally with design, product management, content design, engineering, and marketing teams
- Engage and connect with participants to provide a great study experience
- Implement GDPR ForgetMe and Subject Access Requests as they pertain to the research team
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- 401K Plan
- Health Insurance
- Dental Insurance
- Flexible Spending Account (FSA)
- Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
Company HQ
Interbay, Seattle, WA
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
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