Talent Partner Director, Salesforce

• Experience: Extensive experience (typically 10+ years) in Talent Management, Organizational Development, or as an HR Business Partner within large, fast-paced, global organizations
• Transformational Leadership: A proven track record of building deep relationships and providing strategic guidance in a complex, matrixed industry
• Change Mastery: Expert-level change management skills at the individual, team, and organizational levels
• Execution & Pivot: The ability to flex between high-level strategy and the operational details of program management, with the agility to pivot as business priorities change
• Influence: Proven ability to partner effectively across functions and influence senior leaders without direct authority
• Analytical Rigor: Strong ability to analyze complex data sets to see opportunities and translate them into actionable recommendations
• Character: Confident, humble, and resilient; someone who learns quickly and leads with empathy and intellectual honesty

Desirable

• The Talent Lead Director for the Customer Success Group (CSG) serves as a principal strategic partner to the Employee Success (ES) Business Partner Leaders and their teams supporting the Global Customer Success organizations (Customer Success + Professional Services)
• This role is responsible for architecting and driving the long-range talent strategy for CSG by consulting on business-specific needs, talent priorities, and desired outcomes
• As a critical conduit between the CSG business and the Talent Growth & Development Center of Excellence, the Talent Lead scales enterprise-wide initiatives while designing and helping to implement bespoke solutions that drive business value
• You will straddle big-picture strategy and large-scale operational effectiveness to ensure our global CSG leadership teams are equipped for the future
• Reporting Line: Directly to the VP, Employee Success Business Partner CSG - Professional Services, with dotted line reporting into the VP, ESBP for Customer Success, and close alignment to the Head of Talent Growth & Development
• Business Alignment: Use deep and broad business understanding of the Customer Success landscape to provide strategic guidance on long-term talent priorities and organizational health
• Executive Strategy: Partner with ESBPs to drive and facilitate executive-level talent strategies, including critical role succession planning, talent movement, and organizational design
• Capability Gap Analysis: Proactively identify organizational capability gaps within CSG and make data-driven recommendations to leadership to mitigate talent risks
• COE Collaboration: Represent the CSG perspective with COE partners to innovate, design, and test talent management programs (promotions, talent reviews, etc.) before global rollout
• Implementation Excellence: Lead the BU-specific plan to scale talent programs consistently. This includes managing change strategy, communication plans, and enablement for senior leaders
• Global Integration: Connect with Talent Leads and COE partners globally to ensure feedback loops are effective and that CSG talent initiatives are aligned with the broader Salesforce ecosystem
• Data-Driven Narrative: Analyze talent data and Workday insights to identify "blocks" in the talent pipeline, proposing solutions and communicating a sound narrative to senior stakeholders
• Subject Matter Expertise: Serve as the resident expert on high-performance culture, performance consulting, and leadership development for the CSG ES teams
• Cross-Functional Networking: Build a robust network across Recruiting, Equality, People Analytics, and Total Rewards to ensure CSG’s voice is represented in all company-wide talent priorities