Deskside Support Technician, DXC Technology
Office located in Leixlip, Ireland
IT services and consulting company
Be an early applicant
IT services and consulting company
1001+ employees
Be an early applicant
Office located in Leixlip, Ireland
1001+ employees
Company mission
To use the power of technology to build better futures for customers, colleagues, environment and communities, help their customers deliver business impact, and to be the employer of choice.
Role
Who you are
- This is an entry level position; however, the applicant should be technically competent, possess excellent written and face to face communication skills and be willing to collaborate with the wider Global I.T support teams
- 1 years’ experience in a similar position is desirable
- Professional, with excellent communication, organisational skills, and customer interaction abilities
- Understands the value of and follows the appropriate process or procedure
- Unquestionably flexible and present a value-add performance
- Ability to quickly adapt and learn
- Excellent customer focus
- Team player with excellent interpersonal communication skills
- Self-motivation and the ability to work under minimal supervision are a must
- Excellent hardware knowledge
- Experience in Refresh/Rollout activity
- Proficient knowledge of Windows OS (Windows 11 etc..) and the Microsoft Office suite
- Manual Handling Experience
What the job involves
- We are looking for a customer-focused and enthusiastic desk side technician with a genuine interest in solving peoples I.T issues
- Based in Leixlip, supporting thousands of users both onsite in the Intel campus in Co
- Kildare and across the EMEA region you will be supporting a customer who sets high standards for themselves and expects the same standards of DXC as their IT support provider
- Day to day activity includes resolving a wide variety of laptop software and hardware issues and requests, while minimizing disruption to our users
- Providing 1st and 2nd level laptop / desktop support
- Monitor call management system to include continuous updating and closing of calls when resolved
- Strictly meet all Service Level Agreements
- Adhere to all policies and procedures as set out by the customer
- Provide support for; Walk-in Service Centre, Installs, Breakfix, Refresh, Training Rooms, Conference Rooms/AV Support, Warehouse support, Remote Sites and Home Users, and Digital Signage If Required
- Troubleshoot Office Software Issues: Be able to support common software issues within the Office Suite
- Support Wireless office environment
- Offer productivity assistance and training to all customers if required
- Provide proactive support to all customers
- Participate in Project based assignments when required
- Participate in Hardware /OS Refresh activity adhering to strict PC refresh schedules
- Document and keep processes & procedures up to date
- Regular off-site visits to Intel Warehouse to support proactive activity and incidents may be required
- Provide support for all Warehouse equipment – RF guns, scanners, barcode label printers etc
- Participate in weekly Audio-Visual proactive maintenance schedule when required, log and resolve issues
- Attend all weekly Team Meetings
- Support Intel Microsoft Teams Room
Our take
Formed in 2017 as part of a merger with Computer Sciences Corporation, DXC has swiftly developed into a global leader in the digital transformation space, providing IT services to numerous enterprise businesses, including over half of FTSE 500-listed companies. Operating across diverse fields such as aerospace, banking, life sciences and transportation, DXC offers a full suite of data analytics, cloud technology, IT consulting and cybersecurity services to help support modernisation in almost any sector.
DXC’s rapid expansion has led to some teething problems. After a rash of large acquisitions shortly after its founding (Tribidge, Molina Medicaid Solutions and Luxoft to name just a few), DXC then went through a period of restructuring, reducing its headcount in some of its markets to allow it to compete with rivals in the IT consulting space such as Deloitte. This has paid off as DXC has returned to profitability after several years of operating at a loss while it consolidated.
DXC had a major PR win in 2022, partnering with Manchester United to be its sleeve sponsor and to help drive the club’s digital transformation. DXC is planning to move forward with a back-to-basics focus on its cybersecurity offering and is seeing major growth in this sector. It is also focusing development on its DXC Platform X technology, having formed a partnership with Dynatrace in 2022 to improve its speed and efficiency.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Ashburn, VA
Leadership
Mike Salvino
(CEO, not founder)President, Chairman and CEO of DXC Technology. Was previously Managing Director at Carrick Capital Partners. Before that was Group Chief Executive with Accenture and Global Sales & Accounts Co-Leader for Aon Hewitt.
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