Technical Support Specialist, Diligent Robotics

• You have a good computing background, and can quickly learn to use new software
• An excellent written and verbal communicator: you convey information to internal stakeholders in an organized and easily parsable manner
• Organized: you can juggle and make progress on multiple tasks simultaneously
• Self-sufficient and whip-smart: you get things done, learn what you don’t know, and can make data-driven decisions independently, as circumstances require
• Flexible and willing to work different shift hours, including early mornings, nights, and weekends: you understand that our customers (i.e. hospitals) are open 24/7, that our robots must be running smoothly all the time, and that your schedule may shift as customer needs change over time
• Willing to be COVID-19 and flu vaccinated and complete a HIPAA training course

Desirable

• Monitoring a fleet of mobile service robots in a hospital environment, but you don’t need any prior robot experience!
• Collecting data in a variety of real-world situations, providing detailed and accurate product feedback
• Prioritizing the customer experience by communicating with them when needed, and ensuring their expectations are always met or exceeded
• Being an ambassador for the company