Senior Product Designer, Jobber
Platform Experience
CA$125.8-170.1k
Salary for candidates based in the US; $118,500 - $160,300 + Equity
Job tracking and customer management software for home service businesses
Job no longer available
Job tracking and customer management software for home service businesses
1001+ employees
Job no longer available
CA$125.8-170.1k
Salary for candidates based in the US; $118,500 - $160,300 + Equity
1001+ employees
Company mission
To help home service professionals around the world win.
Role
Who you are
- Have 3+ years of experience designing web or mobile SaaS products, ideally with exposure to partnerships, integrations, or adjacent domains
- Have a track record of success in design or UX roles within high-growth SaaS environments, collaborating effectively across both executive and IC levels
- Have a strong understanding of SMB and/or B2B audiences, with insight into diverse user needs and behaviours
- Be an expert in visual and interaction design, supported by a portfolio of polished, user-centered work
- Showcase mastery of modern design tools (e.g. Figma, FigJam, ChatGPT, sketching) and the judgment to use the right tool for the task
- Have proficiency in conducting and applying both qualitative and quantitative research to shape product direction
- Showcase strategic thinking that aligns UX initiatives with product vision and business outcomes, paired with compelling storytelling skills
- Have experience working closely with Product, Engineering, and Marketing to deliver cohesive, scalable solutions
- Have a passion for AI and emerging technologies, with practical experience applying LLMs or AI tools in product and design contexts
- Have active involvement in the design community and a commitment to growing talent across all levels
- Have a genuine enthusiasm for Jobber’s mission to empower small businesses—and for designing solutions that reach millions
What the job involves
- Reporting to the Product Design Manager, you’ll help shape the future of Jobber’s product experience as part of the Platform Experience team
- You’ll design best-in-class experiences for app integrations, our store, and third-party supply catalog partnerships—key components in expanding the value of our platform
- Through thoughtful, scalable design, you’ll drive consistency across the product while unlocking new opportunities to deliver value to our customers
- As a Product Designer, you’ll turn complex problems into intuitive, impactful experiences
- You’ll collaborate closely with content designers, design systems, and peers across the team to ensure a cohesive, high-quality product
- Grounded in deep user understanding, you’ll uncover pain points, identify opportunities, and validate ideas through research and testing
- Your work will directly contribute to the long-term vision of the Platforms & Partnerships group—and have a lasting, measurable impact on the lives and businesses of home service professionals across North America
- Define and drive UX strategy in close partnership with Product Management and cross-functional peers
- Conduct and synthesize qualitative and quantitative research to uncover insights and guide decision-making
- Design scalable, end-to-end experiences using customer research, wireframes, flows, prototypes, and detailed specs
- Collaborate with Product and Engineering leaders in Platforms & Partnerships to align on vision, priorities, and execution
- Champion a customer- and data-informed design culture, ensuring design efforts are aligned with user and business goals
- Apply AI to create dynamic, personalized product experiences for new and existing users
- Track and showcase the impact of design through measurable outcomes, celebrating wins across the team
- Stay current on industry trends, competitor offerings, and emerging technologies—including AI—to continuously elevate the customer experience
Application process
- Talent team member interview (45m)
- Portfolio review (60m)
- Functional interview: App Critique/Q&A (90m)
- Leadership interview (30m)
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 300,000 home service professionals in over 60 countries.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company HQ
Downtown, Edmonton, AB
Leadership
Sam Pillar
(Co-Founder & CEO)Prior to co-founding Jobber in 2011, Sam was a Freelance Software Developer at Cardboard Creative and a Business Analyst/Management Consultant at CGI.
Forrest Zeisler
(Co-Founder & CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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