Senior Manager of Strategic Customer Success, Handshake
$200-220k
OTE
80/20 Split. Salary dependent on location; + Equity
More information about location
3 days a week in office
The career platform for Gen Z
Job no longer available
The career platform for Gen Z
1001+ employees
Job no longer available
$200-220k
OTE
80/20 Split. Salary dependent on location; + Equity
More information about location
3 days a week in office
1001+ employees
Company mission
To democratize access to opportunity and ensure any student can build a great career no matter who they know, where they live or what school they attend.
Role
Who you are
- The ideal candidate has a proven record of success managing revenue carrying individual contributors in SaaS technology company
- 7+ years in SaaS enterprise and strategic customer success, and/or post-sales experience
- 5+ years leading high-performing teams, working with Fortune 200 companies
- Strong track record of success with your own book of business, and regularly hitting individual and team goals
- Experience creating and influencing value narratives including ROI, product value and thought leadership all coupled with data storytelling
- Experience influencing renewal proposals/recommendations, forecasting, and account planning
- Experience with an evangelical sale, selling non-discretionary software to executives at Fortune 500 companies
- Excellent communication skills, polished, professional sales presentation skillsAnalytical mindset with a methodical data-driven approach to identifying challenges, creating solutions and measuring impact
- Ability to think systematically, proactively identify gaps, build infrastructure, processes, and tools to drive efficiency and streamlined operations
- Organized with systems and efficiency to create scalable solutions vs manual work
- You thrive in a fast paced environment, appreciate and demonstrate flexibility as needed
- You react gracefully under pressure
- You’re a do-er with a bias towards action and creative problem-solving
What the job involves
- We’re looking for a Manager of Strategic Success to join our Employer Customer Experience Team - working with F500 employers across the nation to influence and expand their early talent recruiting strategy
- You will serve as a key leader for the Strategic Segment of existing partnerships
- You’ll work closely with the team to ensure they achieve their goals, build relationships with executives, expand their presence as thought leaders and drive customer retention and expansion from onboarding through renewal
- You’ll be instrumental in building and leading a world class Customer Success program for the category leading platform
- This high-impact role combines equal parts people management, sales, relationship management leadership and customer satisfaction
- Lead a high-performing team of Strategic Customer Success Managers: hire, develop, inspire, motivate and empower the team to successfully achieve our client’s goals while also striving to reach our organization’s retention and revenue growth targets (e.g. NDR)
- Mentor and assist team with account planning, metrics pacing, renewals, identifying upsell opportunities, managing churn, and forecasting
- Effectively track business progress to goals - adoption, usage, product penetration and overall satisfaction (NPS)
- Develop relationships with senior stakeholders of our largest customers, navigate complex situations, engage in multi-threading to new lines of business and subsidiaries
- Synthesize the voice of Strategic customers from qualitative and quantitative feedback, share with leadership and cross-functional partners (e.g. input into Product roadmap)
- Understand market trends and keep up-to-date with the latest developments and discussions impacting the industry
- Work closely with cross functional partners (like Marketing, Product, Sales Ops) to meet client’s objectives, while also positively impacting the CSM function
- Present to the Executive Team on a consistent basis
- Front line people management including coaching, performance management, career development and skills development
Our take
The three founders of Handshake established their company in an attempt to eliminate inequality and make the student hiring landscape fairer. The Handshake platform acts as a LinkedIn for college students, pairing students from every walk of life with more than 650K employers, including the entire Fortune 500, which includes Google and Nike.
The graduate recruitment platform is open to any student with a valid @.edu email address, with more than 17M active users from thousands of colleges and universities. With a student-first philosophy, the company generates revenue from both universities and employers rather than students.
Valued at $3.5B, Handshake has gained traction in a competitive market, although it has strong competition from recruiting giants LinkedIn and Indeed. It stands out, however, by helping students build new relationships and skills, rather than simply making connections to people they already know.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$200m
SERIES F
May 2021
$80m
SERIES E
Total funding: $434m
Company benefits
- Health Insurance: Comprehensive medical , dental, and vision coverage
- Fertility and family forming: Through a partnership, Handshake offers comprehensive family benefits, including infertility treatments and a $15K stipend, to its employees.
- LGTBQ+ coverage: All medical plans cover transgender services.
- Mental health: Discounts on a variety of wellness apps and an Employee Assistance Program with access to five free counseling sessions.
- Tax savings: Tax-advantaged benefits to save money on healthcare, dependent care, and other expenses.
- Learning & development: Employees are provided with an annual stipend to use towards professional development, career development workshops, manager trainings, and 1-on-1 coaching through external partnerships
- Community leader support: Employee Resource Group leaders are compensated with a quarterly bonus for the high-impact work the role requires
- Parental leave: Leaves of 16 weeks for birth-giving parents and 10 weeks for non-birth-giving parents; the policy applies to adoptions as well. Handshake also partners to provide one-on-one coaching on preparing for leave and coming back from leave
- Flexible time off: No accrued time off or waiting period to take vacation. Two paid flexible holiday days off to observe holidays that closely align with religious, cultural, and personal needs
- Sabbatical: Paid six-week sabbatical to recharge and reset beginning at six years of continuous, full-time employment, and every four years thereafter
- Volunteer time off: Two days off for social and civil activism, volunteer work, and/or any related activities, including attending and participating in protests
- Life & disability insurance: Essential benefits and automatic coverage with basic life insurance, plus short-term and long-term disability coverage.
- 401k match: Dollar-for-dollar match up to 1% of pay, with a max of $1,200 per year.
Company HQ
Financial District, San Francisco, CA
Leadership
Garrett Lord
(Co-Founder & CEO)Majored in Computer Science at Michigan Technological University. Interned at Palantir Technologies before co-founding Handshake in 2012.
Ben Christensen
(Co-Founder)Graduated from Michigan Technological University with a degree in Computer Networking & Systems Administration. Interned at Target and worked as a Developer at Up and Running Software. Was part of Arbor Networks' ASERT Security Research team.
Scott Ringwelski
(Co-Founder)Attained a degree in Computer Software Engineering from Michigan Technological University. Co-founded Handshake in 2012.
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