Senior Technical Writer, Ping Identity
$95-115k
Salary is applicable to Colorado rates only and may vary on further locations
More information about location
Identity and access management solutions
Be an early applicant
Identity and access management solutions
1001+ employees
Be an early applicant
$95-115k
Salary is applicable to Colorado rates only and may vary on further locations
More information about location
1001+ employees
Company mission
To make digital experiences both secure and seamless for all users, without compromise.
Role
Who you are
- Prior experience or exposure to software development, including familiarity with Agile development methodologies
- Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision
- Demonstrated ability to proactively explore unreleased features, test early-stage software, and gather insights independently while engaging with engineering teams
- Experience using markdown languages, version control tools, single-source techniques, metadata/tagging, and integrated development environments (IDEs)
- Experience with Jira and Confluence or similar project management platforms
- Experience using AI assistants (Claude, ChatGPT, Gemini, Copilot) for code generation, use case creation, draft summarization, and style guide checking
- Understanding of how documentation sites are built and published (Jenkins, Antora)
- Demonstrated ability to collaborate effectively face to face and remotely
- Provided constructive structural and technical edits for writers or developer-contributed content
- A dual-audience mindset, with the ability to craft engaging, user-friendly content for humans while structuring documentation for seamless consumption by AI tools, search engines, and coding assistants
Desirable
- Working in a Docs-as-Code environment
- Scripting/programming (Java, Bash, Python, or JavaScript)
- Building, installing, configuring, and debugging client and server software
- Documenting identity and access management applications for power users
- Documenting for a developer audience, especially API documentation
- Simplifying complex content
- Adapting and demonstrating a willingness to learn new technologies and tools
- Writing and maintaining AI skill files and instructions for AI agents and developer tooling
What the job involves
- We're looking for a Senior Technical Writer to join our extraordinary documentation team at Ping Identity. Reporting to one of the Technical Documentation Managers, you'll be working on documentation for one or more products in Ping Identity’s portfolio for various audiences within a Docs-as-Code environment
- Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity's products and services
- Deliver documentation for cloud-based services and/or on-premise software aimed at different audiences, including end-users, admins, developers, integrators, and DevOps
- Investigate, research, and learn our products and the standards they depend on
- Translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases
- Advocate for documentation throughout the software development lifecycle during product planning and feature scoping meetings
- Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using GitHub
- Follow the software development lifecycle process closely to anticipate and ascertain documentation needs
- Provide constructive structural and technical edits for writers or developer-contributed content
Our take
Ping Identity is a platform, delivered through both cloud services and on-premises software, providing a comprehensive Identity and Access Management service. In today’s highly connected digital world, digital identity management services — the process of identifying and authenticating users on networks to access services — has become a key aspect of interacting on the internet.
According to the latest forecasts, the digital identity market is worth approximately $60 billion in 2025, with annual growth rates ranging from 16 to 21%, depending on the source. Consequently, competition is heavy for PingIdentity, with some other strong players in the various branches of identity management, including Okta, LastPass, and Duo Security. The merger between PingIdentity and ForgeRock in 2023 went some way to consolidating a firm footing in the industry for both companies.
Now combined with Forgerock, PingIdentity has successfully attracted considerable funding and serves hundreds of brands, including Morningstar, Vodafone, and GEICO, as well as the governments of Norway, Canada, and Belgium. Alongside this, both companies were acquired by the leading software investment firm, Thoma Bravo, in 2022 before the merger. This acquisition offered a unique opportunity for PingIdentity to further grow, and in doing so, it won the Google Cloud Security Partner of the Year Award in 2026. Evidently, it's an exciting new chapter for the combined company and its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2020
$93.5m
SERIES E
Sep 2017
$88m
SERIES D
Total funding: $233.5m
Company benefits
- AD&D: Benefit to financially help loved ones in case of accidental death or disability
- 100% Company paid Health Care options
- Vacation Allowance
- Health and Wellbeing resources
- Parental Leave and Family Bonding
- Expert Eye Care and the lastest eye wear
- Range of dental coverage
- Retirement programs with several investment options and financial planning services
- Employee Assistance Program
- Free lunches, snacks, and drinks
- Commuter Offset
Leadership
Andre Durand
(Founder & CEO)Is on the board for Jamf, Executive Chairman of Identiverse. Previously the Co-Founder of Digital ID World, LLC and Founder and General Manager of Jabber, Inc.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 44 more jobs at Ping Identity