Customer Support Engineer, Chili Piper

Salary not provided

AWS

CSS

HTML

JavaScript

Salesforce

Hubspot

Swift

Zendesk

Marketo

Intercom

JIRA

Pardot

Chili Piper

Keep

Eloqua

Zoom

Mid and Senior level

Remote from US

More information about location

Automated scheduling tools for sales teams

Job no longer available

Automated scheduling tools for sales teams

201-500 employees

B2BProductivitySaaSSales

Job no longer available

Salary not provided

AWS

CSS

HTML

JavaScript

Salesforce

Hubspot

Swift

Zendesk

Marketo

Intercom

JIRA

Pardot

Chili Piper

Keep

Eloqua

Zoom

Mid and Senior level

Remote from US

More information about location

201-500 employees

B2BProductivitySaaSSales

Company mission

Chili Piper's mission is to reinvent the system of action of revenue teams to provide them with new levels of productivity and job satisfaction.

Job

Company

Role

Who you are

Experience with CSS/HTML/Javascript & REST API’s
Experience with Support ticketing software (Zendesk, Helpscout, Intercom, etc….)
Experience with logs (AWS, Google Cloud, Graylog)
General knowledge about APIs and endpoints
Experience with JIRA
3+ years in software (SaaS) customer support
Salesforce Admin Certified a plus
Marketo, Hubspot, Pardot, or Eloqua certified a plus
Must be able to work within the GMT-4 to GMT+10 time zones
Passion for Chili Piper Values of Help, Innovate, Have Fun
Thrive in a fast pace environment with ability to prioritize and multi-task on the fly
Resourcefulness, creativity and strategic thinking for troubleshooting problems
Self motivated and self-directed; Fast learner
Strong English communication and documentation skills
Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently
Strong attention to detail and documentation
Comfortable in supporting and working with global customers across many time zones

What the job involves

The goal of the Customer Support Team is to be the voice of our customers and drive change
You’ll be the closest to the customer and interacting with them daily, so we’re leaning on you to identify and advocate for how we can keep improving the customer experience
Learn how Chili Piper works and why our customers use it
Shadow colleagues, learn best practices for what makes CP Customers successful
Resolve customer questions in chat, email, and over zoom
Master your knowledge of the Chili Piper product and have a deep understanding of how our customers use Chili Piper to achieve their goals
Juggle customer conversations while maintaining five-star customer service standards
Work closely with customers and our product team to help ship changes that reduce the number of product-related questions
Own swift resolution of technical issues on behalf of our customers by partnering with the product team. This includes identifying, escalating, and suggesting solutions in order to drive a successful outcome
Be consistently hitting and exceeding your customer experience goals
Browse through logs to find specific events
Replicate behaviors or bugs
Keep an eye on critical issues and alert the engineering team

Our take

Booking regular meetings is something that can be done manually, but problems can arise when this is scaled for business, with wasted time, lost appointments, and poor customer experience all common occurrences. Chili Piper is an appointment scheduling platform that aims to change the way revenue teams book their meetings.

Its Instant Booker tool aims to make the process of booking meetings more streamlined, with automated invites, reminders, and rescheduling actions. Chili Piper enterprise customers include Airbnb, Spotify, Twilio, and Monday.com

While Chili Piper is a leader in this niche, it has strong competition from Calendly, which is a more established and higher-valued company with a broader appeal. Chili Piper is attempting to strengthen its offering with integrations, such as with HubSpot’s CRM platform.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

89% employee growth in 12 months

Glassdoor (4.6)

Company

Funding (last 2 of 3 rounds)

Apr 2021

$33m

SERIES B

Aug 2020

$18m

SERIES A

Total funding: $54m

Company benefits

Remote-first mentality
Equipment, software & tech
Stipend for in-person meetings
Continuous employee training
Annual company trips
Annual $2000 professional development stipend
Unlimited vacation

Company HQ

Midtown Manhattan, New York, NY

Leadership

Nicolas Vandenberghe

(Co-CEO)

Worked as a Manager at Procter & Gamble and Corporate Values Associates before founding startups including LivePix, RedCart, Delean Vision, and Floating Apps. Co-founded Chili Piper and KosmoTime, and currently works as CEO for both.

Alina Vandenberghe

(Co-CEO)

Previously a Mobile Product Manager at Thomas Reuters, Lead of Platform Mobile Product at Bloomberg, and Head of Product at Pearson Inc. Co-founder of KosmoTime.

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