Senior Manager of Revenue Operations, Roofr

• If you're energized by creating order from complexity and enjoy partnering with executive stakeholders to drive measurable business outcomes, we'd love to hear from you
• 5+ years of Revenue Operations, Sales Operations, or GTM Operations experience within a high-growth SaaS organization
• 4+ years of people leadership experience, with a proven track record of building and developing high-performing teams
• Deep expertise in administering and optimizing HubSpot CRM, including Sales Hub and Marketing Hub
• Experience designing scalable operational processes supporting Sales, Customer Success, and Marketing
• Strong understanding of subscription SaaS business models and recurring revenue metrics
• Experience building executive dashboards and KPI reporting
• Proven ability to manage multiple integrated GTM systems and automation platforms
• Strong analytical skills with experience translating business challenges into operational solutions
• Excellent project management and change management capabilities
• Exceptional communication skills with the ability to influence stakeholders across all levels of the organization
• Comfortable working in a fast-paced, ambiguous startup environment

Desirable

• We're looking for a strategic and hands-on Sr. Manager, Revenue Operations to help scale our go-to-market organization
• Reporting to the VP of Revenue Operations, you'll lead a team of Revenue Operations professionals while partnering closely with Sales, Customer Success, Marketing, Finance, and Product leaders to optimize systems, processes, and data that drive revenue growth
• You'll own key operational initiatives, improve business performance through automation and analytics, and build the infrastructure needed to support our next stage of growth
• Drive Revenue Operations Strategy
• Partner with Revenue leadership to develop and execute the Revenue Operations roadmap aligned with company objectives
• Identify operational bottlenecks and recommend scalable solutions that improve efficiency, forecasting accuracy, and revenue performance
• Act as a trusted advisor to Sales, Customer Success, Marketing, and Finance leaders
• Build Scalable Revenue Processes
• Design, optimize, and continuously improve end-to-end GTM processes across lead management, sales, customer onboarding, renewals, and expansion
• Standardize workflows while balancing automation with an exceptional customer and employee experience
• Lead cross-functional process improvement initiatives that increase productivity and reduce manual effort
• Own Revenue Systems & Architecture
• Serve as the primary owner of the Revenue technology ecosystem, including HubSpot, Gong, Aircall, Sakari, Stripe, Guru, Hippo Video, etc
• Responsibilities include System administration, Workflow automation, Pipeline architecture, Integrations, User permissions, Data governance, Adoption strategy, and vendor relationship management
• Continuously evaluate new technologies and AI capabilities to improve team efficiency and scalability
• Business Intelligence & Analytics
• Develop executive dashboards and KPI reporting that provide actionable business insights
• Monitor and improve key GTM metrics including pipeline health, conversion rates, forecast accuracy, sales velocity, customer retention, and productivity
• Translate complex data into strategic recommendations for executive leadership
• Data Governance & Operational Excellence
• Establish best practices for CRM hygiene, data quality, and process governance
• Ensure data integrity across integrated systems and drive ongoing improvements in reporting accuracy
• Create scalable operational documentation and playbooks
• Direct & Cross-Functional Leadership
• Lead, coach, and develop a high-performing Revenue Operations team, fostering accountability, growth, and operational excellence
• Partner with Revenue Enablement to ensure successful adoption of new systems and processes
• Collaborate with Finance on forecasting, planning, and revenue reporting
• Work closely with Marketing Operations and Customer Success Operations to optimize the customer lifecycle
• Lead cross-functional operational projects from discovery through implementation and change management
• Executive reporting enhancements