Sales Executive, Byway

• Significant experience in a sales role with a customer-centric and results-driven mindset and a track record meeting or exceeding ambitious sales targets
• Outstanding customer service and communication skills, with the ability to engage and build relationships with potential and existing customers including with prompt and effective responses to enquiries
• Strong attention to detail, and a high level of ownership and accountability
• Self-motivation and proactivity, capable of working independently and as part of a team
• Superb time management skills and the ability to prioritise effectively
• Familiarity with CRM software and other sales productivity tools
• Belief in our mission and a passion for sustainability or slow travel
• A willingness to work weekends (on a rota system) and bank holidays in exchange for time back during the week

Desirable

• As a member of the Concierge team, you’ll play a vital role in generating new business, nurturing client relationships, and contributing to our sales targets
• You’ll use your passion for slow travel to craft bespoke journeys that excite our customers, and look after them right up until their departure, managing changes, offering upgrades, and ensuring a joyful experience
• You’ll build long-term relationships with your customers, and help them with future journeys through personal recommendations and insights
• Craft bespoke journeys: Qualify leads, understand customer travel preferences and use your expertise in slow travel to design unique, tailor-made holiday experiences
• Take the initiative: Actively prospect and generate leads through various channels, especially existing customer re-engagement, including outbound calls and emails
• Manage sales and support up to departure: Manage the sales process from initial contact to deal close, ensuring a delightful customer experience, then manage interactions up to departure, including changes, disruptions, and upsells
• Meet revenue and NPS targets: Meet or exceed your individual sales revenue targets and ensure your trips delight your clients, as reflected in their NPS scores, including by collaborating with our ops and in-trip support teams
• Collaborate to develop product: work with our wider team to grow our collective sales ability over time through better travel product and technical improvements/automations, acting as a business owner for technical developments
• Build relationships: Maintain strong relationships with your clients, booking multiple trips for them and tailoring enjoyment-enhancing upsells

• Applications for this role close on 11th August 2024
• If we like your application, we'll send you a short in-tray exercise to complete so that we can see how you might tackle some common tasks
• If you're successful, we'll then ask you have a short chat with some existing members of our Concierge team
• After that. there's a longer, more structured, interview with Neil, our Head of Sales
• The third and final interview is focus on us getting to know, and you getting to know Byway. It will be with Neil, as well as either Cat (CEO), Rich (CTO) or Holly (CMO)
• If that's great, we move to job offer and references!