Service Desk Analyst, CLEAR
$20-25 per hour
Digital wallet using biometrics
Job no longer available
Digital wallet using biometrics
1001+ employees
Job no longer available
$20-25 per hour
1001+ employees
Company mission
To create a world people can move through easily simply by being themselves.
Role
Who you are
- 2+ years of applicable experience, including in-person and remote experience in a customer service-focused technical environment
- Demonstrated success in providing exceptional service to internal and external customers
- Strong communicator with exceptional ability to interact with technical and non-technical end-users
- Ability to execute flawlessly in a rapid-paced environment with multiple priorities
- Technical knowledge of network infrastructure setup, maintenance, and troubleshooting -- Cisco/Meraki preferred
- Demonstrates strong problem-solving capabilities
- Highly detail-oriented
- Works well under pressure
- Self-starter with an “owners mentality”
- Ability to work any time, weekends/holidays/on-call - We are a 24/7/365 operation
- MacOS and Windows system knowledge
- Windows Active Directory (User Management/Administration/Group Policy)
Desirable
- PDQ, GSuite, OKTA, Zendesk, Duo-Mobile, PagerDuty, Slack experience a plus
- A+, Net+ or equivalent is desirable
What the job involves
- Apply customer service methodologies and technical knowledge to assist clients with computer and system issues
- Listen and seek to fully understand client requests to exceed expectations of service
- Ensure response times are quick and effective to appropriately resolve requests
- Track and document all reported issues and requests in a ticketing system
- Make changes or additions to the knowledge base as needed
- Communicate status updates to appropriate stakeholders
- Follow up with clients when the issue has been resolved and documents the steps taken in the ticketing system
- Complete projects and tasks as assigned by management
- Identify and recommend solutions to improve IT functions or processes
- Support local airport operations on the ground as needed or required by the business. This may include hands-on troubleshooting in some situations in partnership with other technology teams
Our take
Waiting in a security line is something everybody could do without before a long flight – and this unpleasant scenario is what CLEAR allows its millions of members to avoid. The company creates a single touchless ID based on a user’s biometrics, such as their eyes and face, enabling quick identity verification and frictionless travel.
CLEAR continues to develop its product, and is now moving beyond airports into office buildings, restaurants, and stadiums. The technology has already been used by several sports and entertainment partners, including multiple NBA teams and in the Super Bowl.
The company went public on the NYSE in June 2021 following a strategic funding round of $100M, which is being invested into accelerating the company's growth whilst expanding its offerings. Its technology is now being used for age verification, virtual queuing, and checking in.
Steph
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2021
$100m
LATE VC
Apr 2017
$15m
LATE VC
Total funding: $135m
Company benefits
- Comprehensive healthcare plans
- Family building benefits (fertility and adoption/surrogacy support)
- Flexible time off,
- Free OneMedical memberships for you and your dependents
- 401(k) retirement plan with employer match
Company HQ
Midtown East, New York, NY
Leadership
Caryn Seidman Becker
(Chairman & CEO)Prior to Clear, they created the Arience Foundation and The Happy Elephant Foundation which support charter schools, cancer research, child wellness, and the New York City community. They sit on the Board of Directors of Mt. Sinai Children's Center and the Young Women's Leadership Network.
Ken Cornick
(President)Prior to CLEAR, they were a founding partner of Arience Capital. In building Arience over a seven-year period, heavy emphasis was placed on its unique research process, culture and team.
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