Operations Manager, Shutterfly
1-3 days a week in office (Ontario, CA)
Retail and manufacturing platform for photography and personalized products.
Job no longer available
Retail and manufacturing platform for photography and personalized products.
1001+ employees
Job no longer available
1-3 days a week in office (Ontario, CA)
1001+ employees
Company mission
To deepen personal connections between our customers and the people who matter most to them.
Role
Who you are
- Bachelor's degree in Business, Management or equivalent combination of education and experience
- 3 - 5 years of business, operations or management experience leading direct report
- Proficient in Microsoft Office Suite, specifically Excel, Word and PowerPoint. Salesforce experience a plus
- Strong communication and customer service skills
- Strong critical thinking and problem-solving skills
- Ability to manage multiple priorities and work efficiently in a fast-paced environment
- Ability to effectively manage and lead change
What the job involves
- The Operations Manager manages and leads the Area operations functions, including hiring, training and coaching the account support and production teams
- In addition, this role ensures adherence to, and consistent efficient execution of all operations processes, procedures and practices to meet company guidelines and achieve results
- Manage all Operations and Production functions in the area in order to ensure flawless execution of picture days
- Hire, coach, and train the Account Support and Production team members to ensure they are delivering outstanding customer service to their schools and sales partners
- Manage the Operations schedule and payroll to meet seasonal budget target
- Hold employees accountable by developing, displaying and updating key metrics recognizing successes and implementing performance improvement plans, as appropriate
- Ensure all Pre-and Post Picture Day production and Operations administrative processes are consistently and accurately performed including monitoring Salesforce performance and collaborating with lab partners to resolve issues
- Collaborate with Area leadership team to ensure the entire area is aligned on standardized company processes and procedures, as well as identifying opportunities to strengthen area performance and implement improvement initiatives
- Perform administrative functions accurately by established deadlines and ensures all Operations staff meet all deadlines
- Communicate and ensures compliance with all company policies and procedures, as well as addresses non-compliance in a timely and professional manner
Our take
Shutterfly is an online platform for personalized photo gifts. The company has been one of the most prominent success stories of the age of eCommerce, riding high as consumers became comfortable relying on the internet to provide authentic gifts for their loved ones.
The family of brands has grown impressively since its founding in 1999 through the growth of its flagship product as well as a series of acquisitions with impressive synergies.
For example, an acquisition of school photo leader, Lifetouch, for $825 million has enabled the company to profit from the opportunity to sell more items that can be customized with professional shots of a parent’s children.
The biggest challenge for Shuttefly will be to continue leading the way in personalized gifts despite competition from emerging startups. That may not be much of a concern for its leadership given the company’s impressive acquisition record and continuing customer growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Company benefits
- HEALTH AND WELLNESS | Our broad wellness programs are designed to help you and your family stay healthy, and help you take care of yourselves when you're not. Through extensive health and insurance options, you can make the choice that's right for you. Enrolled employees enjoy discounts on gym memberships and weight loss programs to help maintain a healthy lifestyle. With our Meal Takeout benefit, any employee on medical leave can be reimbursed up to $300 for meals
- FINANCIAL REWARDS | Shutterfly, Inc. is comprised of hardworking, performance-oriented people. That's why we recognize and reward employee's contributions and achievements. Starting with competitive salaries, we help drive our high performance by offering opportunities for merit increases, bonus payouts, and stock ownership. We also provide safety nets for your financial security through traditional and Roth 401(k) retirement plans
- FAMILY FIRST | Taking time off to rest, relax and rejuvenate is important. Non-Exempt employees accrue Paid Time off (PTO), which combines vacation and sick time together so you have more control over when and how to spend time off. Exempt employees are eligible for Discretionary Time Off (DTO), which allows you to take time off as needed
- EMPLOYEE DISCOUNTS | As Shutterfly, Inc. employees, we experience the power of our brands every day and are in the best position to be an advocate for our amazing products and services. Every six months, we give each employee unique discount codes worth over $2,500 in free merchandise and huge discounts products across our entire family of brands. Your gift-giving for every occasion just got way easier
- CELEBRATIONS | Our mission is to help customers celebrate and share life's joy. We balance hard work and play to foster team building and strengthen our connections to each other. We host a Family Photo Day where all of our employees and their families can get a professional photo taken for free along with other activities. From holiday parties, to summer celebrations, to team offsites, we have a great time and enjoy creating memories together
- THE LITTLE THINGS | Our break rooms are stocked with complimentary goodies such as gourmet coffees, sodas, sparkling water, and more (offerings vary by location). We also provide free healthy snacks such as fresh fruits, trail mix, cereals, pretzels and nuts. Commuters can be reimbursed for mass transit costs or participate in carpool programs, depending on location. We also provide several onsite services, such as drycleaning and car detailing
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Hilary Schneider
(CEO, not founder)Served most recently as Chief Executive Officer of Wag!, the country's largest on-demand mobile dog walking and dog care service. Prior to this role, they served as President and Chief Executive Officer of LifeLock, through its public listing and acquisition by Symantec. Previously, they served in a series of executive positions at Yahoo! and Knight Ridder. B.A. in economics from Brown University and an MBA from Harvard Business School.
Salary benchmarks
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