Delivery Implementation Manager, dLocal
EMEA
Emerging markets payments platform
Open for applications
Emerging markets payments platform
1001+ employees
Open for applications
1001+ employees
Company mission
To enable global merchants to connect seamlessly with billions of emerging market users.
Role
Who you are
- Experience: 5+ years in project management with proven track record in the payments or fintech industry; mid to high-level technical or domain knowledge preferred
- Exceptional organizational and multitasking abilities
- Strong problem-solving and decision-making skills under pressure
- Excellent verbal and written communication in English; fluency in additional languages is a plus
- Proficiency with project management tools and methodologies (e.g., Jira, Agile, Scrum, PMP certification is a plus)
- Proficiency with organizational tools and CRMs (e.g., Excel, Hubspot, Monday
What the job involves
- We are looking for a Senior Delivery Implementations professional to join our Delivery Solutions team
- The Delivery Implementations team plays a crucial role in ensuring successful project delivery for our clients by overseeing the onboarding, integration, and operational readiness of new merchants and partners
- This role bridges commercial commitments with operational execution, ensuring what was promised is delivered—on time, with quality, and in alignment with regulatory and technical requirements
- You will work closely with multiple areas of the organization, including Sales, Product, Compliance, Legal, Operations, and Engineering
- Cross-functional collaboration and stakeholder alignment are key to success in this role
- Own end-to-end project delivery, from planning to execution and closure, ensuring alignment with scope, timeline, and budget
- Ensure go-live checklist completion, coordinating dependencies, and ensuring all approvals are obtained within required timelines
- Act as the primary point of contact for internal and external stakeholders during implementation phases (ideally after the solution and design phase is concluded)
- Coordinate cross-functional teams and manage resources to deliver tailored solutions to clients, following through on exceptions and escalation channels
- Identify and mitigate project risks, resolving issues promptly to maintain delivery momentum
- Develop and maintain comprehensive project documentation, reporting progress to senior leadership
- Collaborate closely with the Regional Head to align delivery outcomes with regional business strategies
- Continuously improve implementation methodologies and best practices based on lessons learned
- Represent the company with professionalism in client-facing engagements, fostering strong relationships
Application process
- Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Our take
It is clearly evident that there is a massive payments gap between developed countries and emerging economies, with consumers in many countries having little or no access to modern payment options. dLocal was established in Uruguay to address this gap, which it aims to close not only for its neighbouring countries but across the globe.
Through its unique "One dLocal" concept (one direct API, one platform, and one contract), global companies can accept payments, send pay-outs and settle funds globally without separately managing pay-in and pay-out processors. The company also supplies a defense suite and local issuing for virtual and physical pre-paid cards in Latin America, as well as tools for building payments infrastructure for platforms and marketplaces.
Since founding, the company has expanded across Uruguay, the USA, Israel, Brazil and Europe. The company has seen significant growth while remaining confident and committed to its original mission. A notable achievement is dLocal becoming a certified Payment Initiation Service Provider in Brazil, which means it can eliminate unnecessary steps for users in the region.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$150m
LATE VC
Sep 2020
$200m
SERIES A
Total funding: $357m
Company HQ
Tres Cruces, Montevideo, Montevideo Department
Leadership
Sergio Fogel
(Co-Founder & CSO)Co-founded multiple companies, such as AstroPay, and is an Official Member of the Forbes Finance Council.
Pedro Arnt
(CEO)Member of the Board of Directors at Allegro who advises at several firms. Previously EVP and CFO at MercadoLibre.com.
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