Senior GTM Knowledge Engineer, ZoomInfo
$103.3-162.4k
2-4 days a week in office (Waltham, MA)
Market intelligence and contact details database
Be an early applicant
Market intelligence and contact details database
1001+ employees
Be an early applicant
$103.3-162.4k
2-4 days a week in office (Waltham, MA)
1001+ employees
Company mission
To unlock the growth potential of professionals and businesses with a modern end-to-end revenue operating system.
Role
Who you are
- Education: Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related technical field (or equivalent practical experience)
- Experience: 2-5+ years in a technical development role with hands-on coding experience
- Front-end development: HTML, CSS, JavaScript (React, Vue, or similar framework experience a plus)
- Back-end development: Python, Node.js, or similar server-side language
- API development and integration: RESTful APIs, webhooks, authentication protocols
- Database skills: SQL, data modeling, query optimization
- Version control: Git/GitHub
- Scripting and automation: Python, JavaScript, or Bash
- Data structures and algorithms: Strong foundational knowledge
- Experience integrating with third-party platforms via APIs
- Familiarity with workflow automation tools (Zapier, Make, n8n, or similar)
- Basic understanding of enterprise software systems
Desirable
- Experience working with CMS, LMS, or CRM systems (Salesforce, HubSpot, WordPress, Contentful, Moodle, Canvas, etc.)
- Experience with AI/ML APIs (OpenAI, Anthropic, or enterprise AI platforms)
- Familiarity with enablement or learning platforms (Allego, Seismic, Highspot, etc.)
- Experience with content databases (Notion API, Airtable, Google Drive API)
- Knowledge of search technologies (Elasticsearch, Algolia, vector databases)
- Background in SaaS or B2B technology companies
What the job involves
- As our Sr. GTM Knowledge Engineer, you will design and build the technical infrastructure that enables knowledge delivery across our GTM ecosystem. Sitting at the intersection of Revenue Enablement and Engineering, you will integrate platforms, automate workflows, and develop solutions that enhance search, retrieval, and content delivery, including AI-powered capabilities
- You’ll partner with AI engineers and cross-functional stakeholders to ensure systems are connected, data is reliable, and knowledge is accessible at the moment of need. This role is ideal for someone who enjoys building, debugging, and improving technical systems while enabling real business impact
- Technical Development & Implementation (50%):
- Build and maintain integrations between learning platforms, content management systems, and enablement tools using APIs with webhooks, and modern data tooling (Fivetran, Hightouch)
- Develop front-end interfaces and back-end workflows for content delivery and knowledge retrieval using React, JavaScript, and TypeScript
- Write scripts (Python, JavaScript, or similar) that integrate with LLMs to automate content workflows and data processes
- Implement AI-powered features for search, tagging, and content recommendations, with experience using AI coding assistants, i.e. Cline, Cursor, Claude Code
- Build and maintain database schemas, queries, and data models for knowledge systems, with experience with Snowflake (preferable but not required to have exposure to dbt modeling and Airflow-based orchestration)
- Develop custom solutions to enhance platform functionality and user experience
- Information Ecosystem Audits & QA (35%):
- Facilitate regular audits of content accuracy, versioning, and metadata quality across all platforms
- Conduct QA testing on integrations, workflows, and automated processes
- Monitor data integrity and identify gaps or inconsistencies in knowledge repositories
- Test and validate AI-enhanced search and retrieval functionality
- Document technical issues and coordinate resolution with appropriate teams
- Establish and maintain QA protocols for content governance and system health
- System Maintenance & Optimization (15%):
- Monitor performance of integrations and automated workflows, preferably using Datadog, Montecarlo, or Pager Duty
- Troubleshoot technical issues and implement fixes
- Maintain documentation for technical implementations and processes
- Support testing and rollout of new technical features
- Track system analytics and identify optimization opportunities
- This role operates at the intersection of Revenue Enablement strategy and technical execution:
- Primary Accountability: Revenue Enablement - Learning Experience & Technology team
- Receives strategic direction and priorities from Revenue Enablement leadership
- Translates enablement requirements into technical specifications
- Ensures solutions align with revenue team needs and learning objectives
- Key Technical Partnership: Enterprise AI Engineering & Technology Teams
- Partners closely with Enterprise AI's expert engineers and technologists for technical implementation
- Collaborates on architecture, integration patterns, and best practices
- Serves as the enablement liaison to technical teams, bridging business requirements with technical solutions
- Participates in technical planning and sprint activities with engineering partners
- Collaboration Style:
- Acts as a technical translator between enablement stakeholders and engineering teams
- Implements solutions based on strategic direction while leveraging engineering expertise
- Maintains strong working relationships across both business and technical functions
- Comfortable working in a collaborative, cross-functional environment
Our take
It was only a few years ago when B2B sales teams relied on warm introductions and contact books. Now, cloud-based CRM, automation and Big Data are critical tools for any selling process. ZoomInfo’s B2B contact base has played a massive part in that journey.
The company primarily helps salespeople find potential customers. Crucially, ZoomInfo then leverages technology to help make that approach as successful as possible. Think contact details of the most likely budget holder at that company, signal for when and how to approach and crucial updates on the company’s fortunes.
ZoomInfo has grown significantly over the previous few years and is now shifting its approach to pursue more inorganic growth through mergers and acquisitions, acquiring several companies in 2022, including the job recruitment website Comparably.
The risk for ZoomInfo is that these moves represent expansion beyond its traditional strengths in top-of-funnel customer acquisition. The company will need to ensure that it maximises synergies in order to win in these markets. The company has expanded operations in India and is set to see further expansion, as indicated by its appearance on the Fortune Future 50 list of robust and growing companies in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (1 round)
Jul 2004
$7m
SERIES A
Total funding: $7m
Company benefits
- Benefits for the Best You - We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being
- Base Pay - We attract and retain the best talent with competitive compensation that aligns with industry benchmarks and merit programs yearly for promotions and salary increases based on performance, time in role, and position to market
- Bonus - When you crush it, we like to celebrate! Bonuses are awarded annually in connection with company and individual performance
- Equity - We offer each employee a generous equity award in the form of RSUs, so they can directly feel the results and success of their hard work
- Vacation & Time Off - We know everyone's needs are different so we offer flexible paid time off plans including an unlimited vacation option for many employees
- Hybrid Working Model - We offer flexible hybrid remote working models to promote equity, employee wellness, and work life balance
Company HQ
Vancouver
Leadership
Henry Schuck
(Founder & CEO)Originally founded DiscoverOrg which went on to become ZoomInfo through an acquisition in 2019.
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