Curator Engagement Manager, Sofar Sounds

• Experience building and managing online/offline communities
• Strong verbal and written communication skills
• Well-versed in putting on quality events & working closely with artists/music fans
• Organized, analytical, results-oriented, and self-directed
• Someone who excels in building and optimizing systems and processes
• Experience in onboarding, pipeline management, and CRM expertise is a plus
• Familiarity with tools such Zendesk, Active Campaign, and Ometria
• Deep understanding of and alignment with Sofar’s global community & values
• Genuine, demonstrated commitment to supporting artists and local music

Desirable

• Be the primary point of contact for the community—managing support requests and owning our communication channels (Zendesk, Slack, email), working cross-functionally to track down answers to Curator’s questions
• Own our Community CRM (Active Campaign); ensuring contacts and automations are maintained, supporting integrations across our platforms to monitor activity, and reporting on KPIs
• Lead the team initiatives to increase Curator participation and engagement, working with colleagues to proactively design and implement approaches
• Take the lead in designing, implementing and monitoring feedback systems for Curators that document and quantify areas for improvement, sharing results and suggestions to cross-functional teams
• Own a Curator communications calendar, and strategize for product announcements, business updates, and community news; drafting communications and identifying appropriate channels while ensuring brand and voice consistency
• Host and facilitate regular calls, workshops and Town Halls to provide updates and build connections within the community
• Own our Curator Handbook and other learning platforms to support ongoing Curator education, creating new documentation, processes and training materials
• Support and create processes for helping new Curators get to their first few shows