Vice President of Customer Growth, Aiven
AI-ready open source data platform
Job no longer available
AI-ready open source data platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To help customers create outcomes and accelerate building applications.
Role
Who you are
- 7+ years experience demonstrated progressive experience in a Customer Success and/or Professional Services leadership role. Sales experience will also be considered in customer success with Sales plus post-sale experience
- Experience building and managing large (100+ employees) Customer Success and or Professional Services teams in a fast-paced, dynamic environment
- Technical and SaaS experience and an ability to speak to technical customers in their language
- A strong strategic vision for the customer experience, professional services, and customer support
- The ability to architect services and support delivery models that align with current customer segments, deliver customer value and scale with growth projections
- A strong customer advocate with the ability and willingness to engage directly with customers
- Ability to communicate well with individuals, teams, partners and at industry-level events
- A track record of developing and mentoring great talent, and building and motivating high-achieving teams
- The skills to be a data-driven decision-maker, with a willingness to experiment and iterate
- Understanding of the balance between internal services, external partners and how to use both effectively to support customers and grow quickly
- Experience working with a variety of different customer profiles, including legal, engineering, IT, security, privacy, and data protection
- Strong communication, presentation, and interpersonal skills, with the ability to build and maintain strong client relationships
- Strategic mindset and ability to think creatively and analytically to solve complex problems
- Strong project management skills, with the ability to manage multiple projects and priorities simultaneously
What the job involves
- Leading, expanding, and mentoring the Customer Success and Solutions Architect teams by setting the strategy and prioritizing objectives; hiring, training, and developing a world-class team
- Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities
- Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization
- Architecting the customer success organization and solutions to leverage and scale in support of our revenue ambitions, including striking the right balance for the services and support offered to our broad range of customer segments - Large Enterprise, Mid-market, SMB, and Free/Open
- Build a global professional services organization to support customers from onboarding and training through to long-term multi-stage digital transformation project
- Partner with 3rd party systems integrators for services scale and project delivery as part of major cloud-migration and digital transformation projects
- Partnering very closely with our sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them
- Recruiting, motivating, and leading a high-achieving, world-class customer success team
- Full end-to-end responsibility for customer journey from post-sale to on-going success, support, renewals, and business growth
- Building the process from Sales to Customer Success handoff through Customer Use and on to engineering to communicate requirements and feedback accordingly
- Partnering closely with our Sales, Engineering, and Product leadership in engaging prospective and existing customers to define goals/success criteria, and leverage our product features to achieve them
- Driving customer advocacy and influence internal stakeholders by promoting a customer-centric mindset throughout the company
Our take
The cloud infrastructure is booming as more businesses rely on open-source technologies to run their operations at scale. In this fast-growing space, Finnish company Aiven has carved out a strong reputation since founding in 2016. The company provides fully managed cloud services, helping organizations use open-source tools without the hassle of managing the technical details themselves.
The company works with a wide range of clients around the world, offering services that cover everything from databases to messaging systems and analytics tools. So, Aiven is helping businesses streamline their cloud operations and focus on growth instead of infrastructure headaches. Making complex technology accessible, reliable, and scalable for teams of all sizes.
Recently, Aiven his a major milestone of surpassing $100M in annual recurring revenue, a signal of its growing impact in the cloud space. To support this next phase of growth, it's opening a new hub in Cork, Ireland, creating a bunch of new jobs over three years.This expansions puts AIven in a prime position to scale internationally and bring its managed open-source solutions to more companies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2022
$210m
SERIES D
Oct 2021
$60m
SERIES C
Total funding: $420m
Company benefits
- Stocks: Stock options for permanent employees
- Learning & growth: Get ahead with an individual learning budget, access to a web learning platform, coaching, and the ever-growing Aiven library.
- Work/life balance: Flexible, regular working hours, and hybrid work friendly.
- Health care: Private health and dental care.
- Work equipment: The tools you need to do your job.
- Cool, collaborative work spaces: with free drinks, treats and fruit.
Company HQ
Kamppi, Helsinki
Leadership
Oskari Saarenmaa
(Co-Founder CEO)Senior Software Engineer and Software Architect for F-Secure Corporation from 2002 to 2011.CEO and Software Architect of Ohmu Ltd. from 2010 to 2016.
Heikki Nousiainen
(Co-Founder & Field-CTO)Experience as Information Security Specialist for TietoEnator. Lead Software Architect for F-Secure Corporation from 2008 to 2015.
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