Director of Analytics & Metrics, Mastercard
$142-269k
Salary dependent on location
Global payments technology company
Be an early applicant
Global payments technology company
1001+ employees
Be an early applicant
$142-269k
Salary dependent on location
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- We are seeking a strategic, analytical, and collaborative candidate to join our team as a Director of Analytics & Metrics
- Solid experience in business analytics, consulting, or other data driven storytelling roles
- Prior people management experience
- Extensive hands-on SQL expertise as well as experience with BI tools such as Power BI, Tableau, SAS, PowerPivot, and Excel. Strong understanding of relational database concepts (Snowflake, HANA, Hadoop), ETL processes, cloud platforms, and the ability to define relationships between database tables
- Strong track record of working independently, solving complex problems and delivering insights with high attention to detail and accuracy
- Exceptional communication and storytelling with data abilities, especially in senior executive presentations
- Bachelor's, Master's degree, MBA or equivalent experience with a background in data analytics, data science or related field preferred but not required
- Front-end scripting (Javascript, analytics coding) experience a plus
- Experience in the payments industry is a plus
What the job involves
- Mastercard's Customer Experience and Disputes team is transforming the post-purchase journey by reducing friction, improving transparency, and enabling real-time collaboration between consumers, merchants, and issuers
- This role will contribute to shaping innovative solutions that simplify transaction recognition, enhance purchase management, and streamline dispute resolution
- The role is cross-functional and will partner closely with our Sales, Account Management, Product and Strategy teams to embed data-driven decision-making in every part of the organization
- Be ready to help set and monitor our business KPIs, drive data infrastructure projects to modernize our analytics capabilities, and manage a global team
- This is a high-impact position with visibility across senior stakeholders and direct influence on business performance and metric tracking both internally and externally
- Drive enterprise-wide tracking and data-driven decision-making through the deployment of scalable and automated reporting
- Lead quarterly and annual planning with our product and tech stakeholders to prioritize analytics needs and ensure they are properly reflected in development roadmaps
- Develop new data visualization and UI capabilities for business KPIs to support executive decision-making via dashboarding, signaling, and reports
- Manage a high-performing team of seasoned data analysts spread across time-zones and regions
- Effectively use tools to manipulate large-scale databases, synthesize data insights, provide hypotheses, and present findings
- Translate business requirements into analytical models and executive-level storytelling for internal and external conversations
- Serve as a Team Subject Matter Expert to support quarterly business reviews, executive strategy presentations, and business-as usual metric tracking from an analytics and reporting standpoint
- Quickly understand how the Experience and Disputes offerings serve our customers' needs and how this translates into data-driven value for new and existing customers
- Abide by Mastercard’s security policies and practices
- Ensure the confidentiality and integrity of the information being accessed
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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