Program Manager, Kooth
Partnerships
$85-100k
+ Equity
Effective personalised digital mental health care platform
Job no longer available
Effective personalised digital mental health care platform
201-500 employees
Job no longer available
$85-100k
+ Equity
201-500 employees
Company mission
Kooth's mission is to create easy to access online mental health services that work alongside you to provide compassionate and effective support.
Role
Who you are
- 4–7 years of experience in program management, operations, partnerships, or customer success, or equivalent experience
- Proven ability to own and drive cross-functional initiatives in a fast-paced environment
- Strong organizational and project management skills, with the ability to manage multiple priorities
- Experience working with CRM platforms (e.g., HubSpot, Salesforce), with strong attention to data quality
- Analytical mindset with the ability to translate data into actionable insights
- Clear, professional communication skills with experience managing internal and external stakeholders
- Experience in California’s behavioral health, public sector, or education systems preferred
- Collaborative, proactive, and solutions-oriented approach
What the job involves
- The Program Manager, Partnerships plays a critical role in driving the successful expansion of Soluna across California
- This role is responsible for owning and advancing key partnership initiatives, ensuring strong coordination across internal teams and a seamless, high-quality experience for external stakeholders
- By connecting data, stakeholder activity, and program priorities, this role enables more effective decision-making and consistent program delivery
- Working closely with Directors and VPs, this role helps translate strategy into execution, ensuring initiatives are delivered on time, partnerships are effectively managed, and programs operate with clarity and consistency
- Stakeholder Management & Partner Engagement:
- Deliver a seamless, high-quality experience for external partners
- Serve as a primary point of contact for partner coordination and ongoing engagement
- Lead meeting coordination, including agendas, follow-ups, and clear next steps
- Build strong working relationships with community partners, health plans, and providers
- Ensure consistency and continuity across all partner interactions
- Cross-Functional Coordination:
- Drive alignment across teams to enable execution
- Act as the central coordination point across Partnerships, Account Management, Commercial, Marketing, Product, and Clinical teams
- Ensure alignment between program goals, stakeholder needs, and internal priorities
- Manage dependencies and communication across multiple workstreams
- Drive clarity, accountability, and follow-through across teams
- CRM Ownership & Data-Driven Operations:
- Strengthen visibility and decision-making through data
- Own CRM hygiene and usage across the Partnerships team
- Ensure partner activity, engagement, and outcomes are accurately tracked
- Use data to inform outreach prioritization and engagement strategies
- Develop and deliver reporting and insights to support team decision-making
- Process Design & Operational Excellence:
- Build scalable, efficient ways of working
- Design and implement repeatable workflows for partnership management
- Identify inefficiencies and lead improvements to streamline operations
- Support automation and tooling to reduce manual work and increase consistency
- Document SOPs to enable scale and standardization across programs
- Performance Tracking & Continuous Improvement:
- Drive better outcomes through insight and iteration
- Track key program metrics and partnership performance
- Identify trends, gaps, and opportunities to improve execution
- Translate insights into actionable recommendations
- Continuously refine processes to improve team effectiveness and impact
- What Success Looks Like:
- Partnership programs are executed consistently and effectively, with clear ownership and accountability
- External stakeholders experience seamless, well-coordinated engagement
- Cross-functional teams are aligned, with clear communication and strong follow-through
- CRM data is accurate, complete, and actively used to drive decisions
- Scalable processes and workflows improve efficiency, consistency, and program outcomes
Our take
Kooth offers free at the point of access mental health care to more than 5.4 million people via NHS commissioners, corporates, social workers, GPs and schools across the UK. It provides a mix of community-created content, forum sessions with other community members, and one-to-one counselling via online chat. All users sign up anonymously for the free-of-charge service and there's no digital tracking of session IP addresses. The aim is to provide a safe space where each person can get the support they need.
As a pioneer in online counselling, Kooth brings together emerging technologies with innovation in clinical practice and evaluation to create new models of care in mental health.
Kooth’s 2020 IPO came at a time when London listings were sparse. A testament to the important contribution its services can make at a time when businesses are becoming more conscious of the need to foster well-being in their employees and in the wider world. This is further exemplified by the 33% soar in share prices after a contract was announced to serve 13 to 25-year-olds in California.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company benefits
- 28 days (plus Public Holidays)
- Yearly professional training programmes structured around you
- Pension contributions
- Remote Working
- Healthshield Care plan
- EAP programme, 24/7 Telephone Mental Health & GP
- Annual company share option awards
- Life Assurance (up to four times the amount of your annual salary)
- Cycle to Work Scheme
- Incapacity Income Protection
Company HQ
Paddington, London, UK
Leadership
Kate Newhouse
(CEO)Also a SUpervisory Board Member of the European Dental Group. Previously Member, Secretary of State for Health and Social Care's Health-tech advisory board, CEO of Blenheim Chalcot and Doctor Care Anywhere.
Sanjay Jawa
(CFO)Previouslt Operating Partner at ScaleUp Capital and CFO at QualiTest Group.
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