Account Manager, AvantStay
$55-75k
+ Employee stock option plan
More information about location
Next-generation hospitality platform
Be an early applicant
Next-generation hospitality platform
201-500 employees
Be an early applicant
$55-75k
+ Employee stock option plan
More information about location
201-500 employees
Company mission
To set the new standard for the short-term rental experience.
Role
Who you are
- The ideal candidate is an excellent communicator with strong interpersonal and critical-thinking skills, capable of fostering collaborative relationships in a fast-paced environment
- Must be available to work US business hours, either Pacific or Mountain Time
- 3+ years experience in account management, customer success and/or sales
- 1-3 years experience in financial analysis, reporting, and decision-making related to financial impact
- Prior experience in a client-facing role (required)
- Industry experience in vacation rentals, real estate, and/or hospitality (preferred)
- Strong negotiation and persuasion skills, with the ability to develop and execute strategies that minimize risk and drive financial performance
- Exceptional communication skills, both verbal and written, to foster relationships and enhance strategic service offerings
- Creative problem-solving abilities, with a knack for identifying innovative opportunities
- Excellent time management and organizational skills, with the ability to prioritize tasks and meet tight deadlines
- Experience leading cross-functional collaboration to drive high-impact projects
- Strong analytical skills, with the ability to interpret data and identify process improvement opportunities
- A proactive mindset, with the ability to take ownership in a fast-paced environment and tackle ambiguous challenges
What the job involves
- An Account Manager in Owner Relations to manage key property owner relationships, ensure owner satisfaction, and swiftly resolve challenges
- Develop and strengthen relationships with property owners through proactive communication, serving as the subject matter expert on their properties and markets
- Analyze and optimize property performance by evaluating financial metrics, comparing underwriting to actual results, and collaborating cross-functionally to drive improvements
- Troubleshoot and resolve issues by working closely with internal teams and utilizing platforms such as Salesforce, Zendesk, and other proprietary booking management systems
- Identify and promote opportunities for additional services, including professional photography, interior design consultations, and marketing campaigns, to enhance property visibility and rental income
- Collaborate cross-functionally with Sales, Marketing, Real Estate, Onboarding, Revenue Management, and Operations teams to identify growth opportunities, support new property onboarding, and strengthen internal relationships - driving portfolio expansion and operational efficiency
- Meet and maintain AvantStay standards by achieving key performance metrics related to owner satisfaction and engagement
- Provide support for your team by assisting with escalated guest and homeowner concerns, responding to emails, calls, and tickets - especially during high-volume periods or when team members are out of office
Our take
AvantStay is redefining the short-term rental experience. Unlike traditional online travel agencies that simply connect travelers with hosts, AvantStay takes full ownership and control of its properties so guests get the best experience.
Each of AvantStay's homes are thoughtfully curated by award-winning interior designers. And guests can personalize their stay through the AvantStay app, choosing from a rang of luxury add-ons like in-home spa treatments, grocery delivery, or private chef experiences.
Now, the company operates over 2,300 properties across 140 cities, with ambitious plans to expand beyond the US. As the company continues scaling, it's doubling down on both portfolio growth and innovation, investing in operational technology and partnering with companies like Allianz Partners to offer added peace of mind through trip cancellation and interruption coverage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-41% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2021
$160m
SERIES B
Sep 2019
$20m
SERIES A
Total funding: $191m
Company HQ
Sandahl, Austin, TX
Leadership
Sean Breuner
(Founder & CEO)Sean took an MBA at Columbia Business School before working for Morgan Stanley for a year and serving as Director of Heighten. Alongside being Operating Advisor of Northern Lights Music Festival since 2013, they co-founded AvantStay in 2017.
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