Customer Success Manager, Affinity

• 4+ years of experience as a Customer Success Manager, Account Manager, or similar role
• Proven track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting
• Experience managing complex accounts and renewals
• You have excellent interpersonal skills with a history of building strong business relationships
• You're an influential communicator with experience presenting to small and large audiences
• You're proficient in organization, account prioritization, and time management
• Ability to orchestrate cross-functional resources to ensure the success of your clients
• You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team

Desirable

• At Affinity, we’re passionate about our customer's success and looking for strategic, results-driven CSMs. Your job will combine commercial leadership and customer advocacy. You will drive strategic renewals while working closely with our clients to understand and address their business needs
• This role is highly cross-functional, and you will regularly interface with our sales, product, and engineering teams to ensure we place our clients’ concerns above everything else
• Own a book of Affinity's Mid-Market customers and drive renewals for these accounts
• Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients
• Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product
• Become a product expert: Develop best practices to share with clients, helping them best leverage Affinity's full functionality
• Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and directly impact the product roadmap